customers to describe their general satisfaction with a product/service Quality dimensions: 1. Customer satisfaction 2. Employee involvement 3. Continuous improvement in performance Customer Satisfaction 1. Conformance to Specifications – process performance standards; relates to consistent quality‚ on-time delivery‚ or delivery speed 2. Value – how well a service or product serves its intended purpose at price customers are willing to pay‚ relies on customer’s expectations before purchasing
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65/order 4. MamaMia’s Pizza purchases its pizza delivery boxes f rom a p rinting supplier. M amaMia’s delivers on average 2 00 pizzas each m onth (assume deterministic demand). Boxes cost 2 0 cents each‚ a nd e ach o rder c osts $ 10 t o process. Because o f limited storage space‚ the manager w ants t o c harge inventory hold ingat 3 0 p ercent o f the cost. The lead time is 7 days‚ a nd t he restaurant is open 3 60 days per year‚ assum ing 3 0 days per m onth. D etermine the economic
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Holly Farm In 2003‚ Charles and Gillian Giles decided to open up their farm to the paying public‚ in response to diminishing profits from their milk and cereal activities. They invested all their savings into building a 40 space car park and an area with spaces for 40 seater buses‚ a safe viewing area for the milking parlour‚ special trailers for passengers to be transported around the farm on guided tours‚ a permanent exhibition of equipment‚ a rare breads paddock‚ a children’s adventure playground
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Section 1 (Strategy)-Page 37‚38‚39 QUSETION 1 Average monthly productivity (units/hour) for the month of: |MONTHS |PRODUCTIVITY | |January |2300 / (325*3) = 2.36 | |February |1800/ (200*5) = 1.80 | |March |2800/ (400*4) = 1.75 | |April |3000/ (320*4) = 2.34 | Average Monthly Productivity= (2.36+1.80+1.75+2.34)/4 = 2.06 QUESTION 2 Productivity = sales
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Overview: The ISFJ personality type is perhaps the most altruistic and supportive of all types. Forming around 12.5% of the population‚ ISFJs rarely sit idle – there is always a worthy cause awaiting their attention. Most personalities are quite willing to reciprocate when it comes to good deeds; however‚ ISFJs take that to a higher level‚ often going above and beyond what is actually expected of them. People belonging to this type thrive in areas that are both traditional (they are SJs‚ after all)
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QUESTION 1: Exercise 1 A small firm produces two qualities of a product – Standard and De-Luxe. The contribution per unit is £100 for the Standard and £300 for the De-Luxe. Each model requires 1 hour per unit in the machine shop and 40 machining hours are available per week. The Standard model can be assembled and finished in 2.5 hours per unit but the De-Luxe takes 10 hours per unit. There are 200 hours per week available for assembly and finishing. Market research suggests that the maximum
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Process Design Matrix Process Management is a group of activities that involves planning‚ monitoring and‚ results of the process. It is a skill that includes techniques‚ knowledge‚ and report and improves processes in order to meet customer service goals and requirements‚ in turn for a profit. Table 1A describes the product flow matrix. ”There are three main approaches to delivering services; they include the production-line approach‚ the self-service approach‚ and the personal-attention approach”
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1. ------------------------------------------------- Consider a firm with a daily demand of 100 units‚ a production rate per day of 500 units‚ a setup cost of $200‚ and an annual holding cost per unit of $10. Suppose that the firm operates 300 days per year. How many units of inventory must their storage area be able to hold? ------------------------------------------------- Answer | | close to 975 | | | close to 980 | | | close to 1095 | | | close to 1224 | | | close to 1225 | 5 points
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BUSINESS MANAGEMENT PROJECT: BASIC MANAGEMENT DECISION MAKING PROCESS TEACHER:ROBERT MACKENZIE Decision-making isanessentialaspectofmodernmanagement. This isafunction ofmanagement. Main task ofmanagementisareasonabledecision. Decision-making is a process of choosing a solution from available alternatives. The decision-makingisimportantbecauseitdeterminesbothmanagement actionandorganization. Adecisioncanbedefinedas"a choice made between alternative courses of action in a situation
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cakes and cake décoring. Sugarcrafts has the experience and expertise to help create delicious cakes whether for birthdays. Weddings or just for fun. They can also make a cake of what kind of theme the customer wants. Sugar Crafts Inc. began its operations in 2001 and. SCI’s core business is manufacturing “royal icing cake décor” products exclusively for Fiddes Payne‚ a UK-based company. The owner of Fiddes Payne realized that there was a great demand in the home bake sector for ready-made cake decorations
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