------------------------------------------------- The Production/Operations Function In Business A. True/False 1. Production/operations Management refers to creation of goods whereas production refers to the creation of services. 2. All organisations‚ including service organizations such as banks and educational institutions‚ have a production function. 3. Production is a creation of goods and services. 4.
Premium Management Frederick Winslow Taylor
CUSTOMER MANAGEMENT PROCESSES It becomes extremely important in today’s competitive world to outsmart the competitors not only by innovations in product and quality but to introduce new strategies in selecting‚ acquiring and maintaining a healthy relationship with the customers for the overall development of the company. The customer management processes involves: * Selecting a customer by creating customer segments based on the customer value proposition. Selection can be based on demographic
Premium Customer service Customer Marketing
Conflict Process Managing Conflict Case Studies Organizational Conflict Nidhi S Kohli 123720 R L Aparna 123716 Manisha K 123717 Priyanka G 123726 Swetha Joshi 123734 Sri Lakshmi 123732 CONTENTS 1. INTRODUCTION 1. CONFLICT PROCESS i. Stephen.P.Robbins’s Classification ii. Ashwattapa’s Compilation 2. MANAGING CONFLICT * Conflict
Premium Conflict
nonalcoholic beverage segment of the commercial beverage industry is highly competitive‚ consisting of numerous companies. These include companies competing in multiple geographic areas‚ as well as businesses that are primarily regional or local in operation. Competing products include numerous nonalcoholic sparkling beverages; various water products‚ including packaged flavored and enhanced waters; juices and nectars; fruit drinks and dilutables (including syrups and powdered drinks); coffees and
Premium Coca-Cola Diet Coke
examines what might be termed the more ‘strategic’ aspects of supply network design. Chapter 13 (this chapter) treats some of the more operational issues. Yet‚ the boundary between what is strategic and what is operational in supply network/chain management is somewhat arbitrary. And although this case does not examine the very operational issues of how each of these companies’ supply chains operates‚ it does provide a starting point for a debate on what‚ in practice‚ the operational issues would
Premium Supply chain management Supply chain
OM 1. As a service business‚ the operations management activities of an airline company have nothing in common with the operations management activities within a bicycle manufacturing company. True False 2. Operations managers are responsible for managing systems that produce goods and/or provide services. True False 3. Effectiveness refers to achieving intended goals whereas efficiency refers to minimizing cost and time. True False 4. Operations‚ marketing‚ and finance function
Premium Management Mass production Decision making
When marketing‚ engineering‚ and operations simultaneously develop a process (cross -functional integration)‚ this approach is known as __________ ________________. A) sequential process B) traditional approach C) concurrent engineering D) both A and B E) none of the above Feedback: C is the correct answer. Unlike the traditional serial or sequential approach‚ concurrent engineering uses cross-functional integration for concurrent development of a product
Premium Capacity utilization New product development Time
BA365 Intro to Operations Management Question 1 a) A hospital emergency room averages 50 patients per shift. A shift is 8 hours long‚ and the average patient requires 20 minutes in the exam room. 8*60/20 =24 would equal the number of patients for a 8 hour shift Average number of patients=50 b) Discuss whether you think a 30% capacity cushion is appropriate for a hospital emergency room. What factors would consider when setting this cushion? A 30%cushion
Premium Management Project management Supermarket
Olsen DATE: 19 October 2012 SUBJECT: ANALYSIS OF THE WORKBOOK PROCESS As a leading pioneer in outdoor retailing and a company at the forefront of the movement for environmental sustainability‚ we write this letter in response to your request to evaluate your current Workbook Process and appraise the advantages as well as the drawbacks to the system. We are not in favour of the current Workbook Process for reasons that we will list for you. We feel that a company with such a reputation
Premium Management Balanced scorecard
Supply chain and operations management Name: transtechwriters@gmail.com or facebook - transtechwiters Course Professor’s name University name City‚ State Date of submission Executive summary Purpose The purpose of this executive summary is to provide an outlay of the entire paper. This executive summary provides a brief view of all the details which have been highlighted. Methodology The methodology applied for data collection is both primary and secondary methods
Premium Supply chain management Management Hotel