Rohler‚ TR and Silver‚ EA (1997). A tutorial on Business Process Improvement. Journal of Operations Management Vol 15 p139-154. Cousins‚ J and Stewart‚ T Lowson‚ RH. (2002) Strategic Operations Management: The new competitive advantage. London: Routledge. Slack N‚ Chambers S and Johnston R (2001). Operations Management. Harlow : Pearson Publishing. Slack N‚ Chambers S and Johnston R (2010). Operations Management. Harlow : Pearson Publishing. Hammer‚ M amd Champy‚ J (1993) Reengineering the Corporation:
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MODULE INTRODUCTION TO PRODUCTION AND OPERATIONS MANAGEMENT Content of module: Introduction to production and operations management‚ definition of ‘production’ and ‘operations’ management‚ meaning‚ scope and history of evolution. INTRODUCTION TO PRODUCTION AND OPERATIONS MANAGEMENT Production is the process by which raw materials and other inputs are converted into finished products. Production and operations management (POM) is the management of an organization’s production system. A production
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mainly applies to an organization‚ particularly large organizations that have become inefficient over time that finds it difficult to be competitive using the archaic systems of governance‚ organizational processes and procedures. For organizational operations‚ Reengineering is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical‚ contemporary measures of performance such as- cost‚ quality‚ service and speed. The concept is not about slight
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Journal of Operations Management 20 (2002) 121–134 The service concept: the missing link in service design research? Susan Meyer Goldstein a ‚ ∗ ‚ Robert Johnston b ‚ JoAnn Duffy c ‚ Jay Rao d a Department of Operations and Management Science‚ University of Minnesota‚ 321 19th Avenue S‚ Minneapolis‚ MN 55455‚ USA b Warwick Business School‚ University of Warwick‚ Coventry CV4 7AL‚ UK c Gibson D. Lewis Center for Business and Economic Development‚ Sam Houston State University‚ Huntsville
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The main objective of the paper was to identify and understand the operations management techniques uses in Amazon.com. Amazon is one of the most emblematic of the great technology companies. They believe in low prices as they know that customers want low prices and know that it is true in this era. That is why Amazon.com has low cost strategies as operation management strategy. Moreover‚ the company is in continuous improvement through technological innovation along with the physical existence at
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Rooms Division Operations Management Table of Contents Executive Summary This case study explores the importance of Room Division service in hospitality industry. The task 1 discusses the different services provided by the rooms division in different circumstances. The impact of different operational issues in managing the front of house area is evaluated in the second task. The third task discusses the different features that
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2013 CAS Online Course 1 Risk Management and Insurance Operations Risk Management and Insurance Operations is called Online Course 1 by the CAS and CA1 by The Institutes. (Prometric lists this course as CAS1 on its Web site under The Institutes.) Online Course 1/CA1 prepares CAS candidates for a two-hour‚ seventy-five-point multiple-choice examination. The online course and exam were developed collaboratively with The Institutes. The online course is available through the CAS Online Courses
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Strategic role of operations management Operations management is an essential key business function that overlaps with the other business functions such as marketing‚ finance and human resource management (HRM). Each of these essential business functions has a strategic component. Strategic means ‘affecting all key business areas’; that is‚ the strategic role of the operations management involves operations managers contributing to the strategic direction or strategic plan of the business. The
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Production & Operations Management What is operation management? What is the role of the Operation Manager? Set of activities that create value in the form of goods and services by transforming inputs into outputs. The role of an operation manager is to design and manage the daily operations and activities in a way that the productivity of the employees raises. It is also their responsibility to ensure that the physical and the human resources of the organization are achieved. He
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ASSIGNMENT COVER SHEET ASSIGNMENT COVER SHEET Surname Amoo First Name/s Akinlawon Olubukunmi Student Number 126625 Subject Operations Management Assignment Number 1 Tutor’s Name N. ALWAR Examination Venue Johannesburg Date Submitted 01 SEPTEMBER 2014 Submission (√) First Submission √ .resubmission Postal Address Unit 85 Brigadoon Soutpansberg Road Isandovale‚ Edenglen Johannesburg 1609 E-Mail akinlawondavids@yahoo.com Contact Numbers (011) 917 9984
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