A PROJECT REPORT ON SERVICES OPERATIONS MANAGEMENT special reference to BPO SECTOR by Gaurav Tyagi 10DM-189 Gaurav Singh 10IB-029 Neha Sinha 10DM-093 Neha Kaushik 10DM-092 Harsh Shah 10IB-030 Keshav Shenoy 10HR-019 2010-2012 Under the guidance of Prof. Kunal Ganguly INSTITUTE OF MANAGEMENT TECHNOLOGY INTRODUCTION Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together
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party becomes the owner of aproperty by prescription while the previous owner loses theproperty. In extinctive prescription‚ if a party is barred to file anaction because of prescription‚ the opposite party‚ on the otherhand‚ is liberated from the obligation or liability. c. Acquisitive prescription applies to civil cases while extinctiveprescription is applicable to all kinds of action whether civil orcriminal. There are‚ however‚ exceptions wherein the action‚ bymandate of the law‚ does not prescribe
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Madusha Nanayakkara April 14‚ 13 Bus10 The One and Only Original Recipe There were many qualities that Colonel Sanders had that set him apart from other entrepreneurs; two that stood out to me was his originality and determination to make a successful business. Coming from a poor upbringing‚ he was building himself from the bottom up‚ which is how many successful businessmen begin. At the time all men and women aspired to find some form of business that would bring them wealth‚ and Colonel
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OM 1. As a service business‚ the operations management activities of an airline company have nothing in common with the operations management activities within a bicycle manufacturing company. True False 2. Operations managers are responsible for managing systems that produce goods and/or provide services. True False 3. Effectiveness refers to achieving intended goals whereas efficiency refers to minimizing cost and time. True False 4. Operations‚ marketing‚ and finance function
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Book Report The book I did for my book report is The One and Only Ivan. The author of this book is Katherine Applegate. The One and Only Ivan is fiction and it is one of the best books I have ever read. The setting of this book is at a mall where Ivan and his friends Stella‚ Ruby‚ and Bob live. The setting of this book is important because this is where Mack the owner of the mall has his office and it is where Ivan‚ Ruby‚ and Stella preform and do tricks. The plot of this story is how
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Evaluation of Operations Management INTRODUCTION A financial institution is selected for the purpose of this review. To maintain its confidentiality this organization will be referred to as RCB Bank. This review is based on personal working experience in RCB Bank and reference to other materials such as internet and books on related subject. RCB Bank was established in July 1959 with its first branch located in Kuala Lumpur. RCB Bank was the first American bank to be incorporated as a subordinate
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Part 1a Statement 1: “The airport transfers passengers and freight between ground and air.” I agree with statement 1 as stated above. The airport is a facility or a ‘gateway’‚ which bridges passengers and freight from the ground to the aircraft‚ which brings them through the air. At the destination‚ another ‘gateway’ meets them‚ and bridges them from the air back to the ground. The “gateway” uses many other facilities and/or services to ensure a seamless transfer of passenger or freight between
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marketing and finance systems but studies proved that its more effective if you also have a well-designed operation management(production/service) system. The most important key point to design an operation system Design of goods and services Managing quality Process and capacity Location strategy Layout strategy Human resources and job design Supply chain management Inventory management Scheduling Maintenance We will focus in this case on the layout factor and how it can improve the
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The Story “The One and Only Ivan” by Katherine Applegate‚ teaches the reader that you have to keep your promises which Ivan does. Ivan and his friend Stella are talking and she tells Ivan there’s a better life than living inside a cage because there’s a place called a zoo and they let you run freely. Than Stella goes into pain and almost becomes prazed and Mack the owner of the circus knows about this and he doesn’t call a vet to see if Stella’s fine. In the morning a truck can to the circus and
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What is service operation management? Covers the activities‚ decisions and responsibilities of operations managers in service organizations Responsible for: Service operation some of organizations resources (equipments‚ materials‚ staff‚ technology‚ whatever account 4 large proportion of organization’s total assets) customers(clients‚ patients) ‘processing’ their customers goods and services delivered to customers • From the customers’ perspective‚ service is the combination of the customers’
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