OM CHAPTER 1 GOODS‚ SERVICES‚ AND OPERATIONS MANAGEMENT DAVID A. COLLIER AND JAMES R. EVANS OM‚ Ch. 1 Goods‚ Services‚ and Operations Management ©2009 South-Western‚ a part of Cengage Learning 1 Chapter 1 Learning Outcomes learning outcomes LO1 Explain the concept of operations management. LO2 Describe what operations managers do. LO3 Explain the differences between goods and services. LO4 Describe a customer benefit package. LO5 Explain three general types of processes
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Operations and Supply Management: The Core Section 1 STRATEGY 1. Operations and Supply Strategy 2 . Project Management T W E N T Y- F I R ST- C E N T U RY O P E R AT I O N S A N D S U P P LY M A N AG E M E N T Managing a modern supply chain involves specialists in manufacturing‚ purchasing‚ and distribution‚ of course. However‚ today it is also vital to the work of chief financial officers‚ chief information officers‚ operations and customer service executives‚ and chief executives. Changes
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Project Management • • • • • Introduction to project management Critical path method (CPM) Crashing Uncertain activity durations Reading: Page 760 – 794 Project • Project: – A special type of process / transformation – A series of related jobs directed toward some major output – Require time and resources – Examples • MS Windows 2000‚ Fund raising‚ Preparation for a private party‚ Building a new airport… The Campus Wedding Reserve Church (1) Church Notice (17) 1 Decorate Church
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Operations management and operations strategy are two very important undertakings for any company that is involved in the production of products and services. This is because operations management ensures that raw materials are successfully converted to finished goods‚ while operations strategy makes sure that whichever goods or services produced have a competitive advantage over similar products offered by rival companies. It is from the business strategy that the operations strategy is derived
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NETFLIX OPERATIONS MANAGEMENT REPORT TABLE OF CONTENTS Executive Summary 2 Introduction .3 Netflix Process Strategy 3 Competitive Climate ..5 Competitive Strategy .7 Inventory Management 10 Supply-Chain Management .11 Management Critique 12 Future Innovation ..14 Conclusion .16 APPENDIX Exhibit 1 Process
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1-March-2005 05-03-001 SIG Combibloc - Supply Chain Innovations It was July 2002 and Theodore Streng‚ Head of Supply Chain Management (SCM) of SIG Combibloc‚ the second biggest supplier of aseptic packages for food and beverages just tried to prioritize the aspects he was about to present at the meeting of the executive committee on strategic positioning. The key issue of this meeting was the benchmark report which compared SIG Combibloc to its main competitor Tetra Pak. The results of
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Forecasting Forecast can help managers by reducing some of the uncertainty‚ thereby enabling them to develop more meaningful plans than they might otherwise. A forecast is a statement about the future. Features common to all forecasts 1. The same underlying causal system that existed in the past will continue to exist in the future. 2. Forecasts are rarely perfect; actual results usually differ from predicted values. 3. Forecasts for groups of items tend to be more accurate than forecasts
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ABERDEEN BUSINESS SCHOOL Coursework Submission Form Name | Vigneshwaran Palanisamy | Email: | 1118562@rgu.ac.uk | Course: | MSc Purchasing & Supply Chain Management | Module: | BSM 520 STRATEGIC PURCHASING | Date: | 10th April 2012 | For the attention of: | Carol Air | TABLE OF CONTENTS S.NO | TOPICS | PAGE NUMBER | 1 | EXECUTIVE SUMMARY | | 2 | INTRODUCTION | | 3 | OBJECTIVE | | 4 | THE KRALJIC PORTFOLIO MODEL | | 5 | CASE STUDY5.1 THE PORTFOLIO APPROACH5
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Case Study on Expanding a One-store Operation to a Two-store Operation By admin on Nov 12‚ 2012 with Comments 0 Introduction Buster’s will be participating in an exciting‚ growing market. Buster’s as a retail business that sells mixed bag of items are now planning to extend from one-store operation to a two-store operation. With the increasing demand of products offered by Buster’s the need of opening another store that occupies 1000 square feet of space is necessary. Aside from these
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MGMT 405 Operations and Production Management Answer set 2 (Reference chapter 2 – William J. Stevenson-2007‚ ninth edition) Problems and Solutions 1. Suppose that a company produced 300 standard bookcases last week using eight workers and produced 240 standard bookcases this week using six workers. In which was productivity higher? Explain. Ans: Productivitylast week = standard bookcases produced as output / labor= 300/8= 37.8 sbc/worker Productivity this week = standard bookcases produced
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