Southwest Airlines‚ Key Facts: Niche strategy. Concept: Concentrate in underutilized airports 1 type of aircraft fuel-efficient 737 (1994 more that 200 planes) Frequent‚ on-time departures Low cost fares‚ only 2 types of fares per root No seats assigned‚ no meals Point-to-point roots Higher equipment initialization‚ shorter turn-around times Competitive advantage: Cost structure "The workforce is dedicated to the company. They’re Moonies basically. That’s the way
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Chapter 7 – southwest airlines 7a Review this IM exchange and explain how the customer service agent could have handled the situation more effectively. The agent should have made the conversation go like this: Agent: Thank you for contacting Home Exercise Equipment. How is everything going for you? (Omit What’s up) Agent: I do hear that a lot‚ let’s see what we can do (Omit the LOL) Agent: We will send you another crossbar (after the customer said it was not the right length) This is how
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Hanson Ski Products - Projected Quarterly Balance Sheets (in $ thousand) 3/31/86 Assets Current Assets Cash Receivables‚ Net Inventories Prepaid Expenses Total Current Assets Fixed Assets Plant‚ Property‚ & Equipt (Less) accum depreciation Total Net Fixed Assets Other Assets Total Assets Liabilities and Stockholders’ Equity Current Liabilities Accounts Payable Notes Payable - banks Income Taxes Payable Current Installments - lt debt Total Current Liabilities Long Term Debt Term Loan Notes Payable
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DRIVE WINTER 2013 PROGRAM/SEMESTER MBADS (SEM 3/SEM 5) MBAFLEX/ MBAN2 (SEM 3) PGDOMN (SEM 1) SUBJECT CODE & NAME OM 0010 - OPERATIONS MANAGEMENT BK ID B1232 CREDITS & MARKS 4 CREDITS & 60 MARKS Question 1 : Write short notes on : Operations as Transformation Systems : Answer : Operational transformation is a technology for supporting a range of collabouration functionalities in advanced collabourative software systems. OT was originally invented for consistency maintenance and
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Southwest Airlines: Organizational Commitment and Communication Paper Communications for Accountants COM/530 Southwest Airlines: Organizational Commitment and Communication Paper Southwest Airlines’ strong organizational culture is reflected in its mission as shown in its website: “dedication to the highest quality of Customer Service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and Company Spirit.” Southwest is a company that not only excels in customer service
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Culture at Southwest Airlines on the Eve of Merger with AirTran In looking at Southwest’s values and norms‚ it’s helpful to examine how the company’s culture is described by all stakeholders (internal – employees‚ management; external – investors‚ customers). Five key values emerge that guide the company at all levels. 1. Zealous passion for customer satisfaction Southwest’s relentless commitment goes beyond the lip service most companies uphold. From line level to the C-suite‚ everyone
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Operations Management Final Report Case Study (1) Gate Turnaround at Southwest Airlines (Chapter Six) (2) Constraint Management at Southwest Airlines (Chapter Seven) (3) Lean Systems at Autoliv (Chapter Eight) 德瑞克(Derek Silkebaken) D974557 2012年1月2日 Chapter 6 Planning Capacity Video Case: Gate Turnaround at Southwest Airlines Q1. How can Capacity and utilization be measured at an airline such as SWA? Answer: Capacity is the maximum rate of output of a process or a system. And utilization
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The Differences of Strategic Positioning Between Southwest Airlines Corporation and Continental Airlines Nowadays‚ Porter’s 5 Rules of Strategic Positioning as a most common business theory plays a significant role in operating companies and planning business activities. Southwest Airlines Corporation (Southwest) proves that clearly by its success. And the year-end results of Southwest marked 29 consecutive years of making profit (Govindarajan and Lang‚ 2002). I will elaborate how the Porter’s 5
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Sammanfattning – KURS 190: FÖRETAGANDE – OPERATIONS MANAGEMENT – VT08 Operations management p. 3-35 What is operations management? Operations management is the activity of managing resources which are devoted to the production and delivery of products and services. 3 core functions Marketing function – communicating the products to the market. Product/service development function – creating new products/services. Operations function – fulfilling customer requests. Support functions
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What is Operations Management? Operation Management is concerned with any productive activity‚ whether manufacturing or service‚ in public sector or private sector‚ profit making or not profit making. It is concerned with ensuring that operations are carried out both efficiently and effectively. All mangers are operations managers since all functions within an organization are‚ presumably‚ productive activates it goes without saying that all function should be carried out efficiently and effectively
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