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    Introduction Page 2 1. Acme Whistles case study What is the overlap between operations‚ marketing and product/service development at Acme Whistles? Page 3 2. Oxfam International case study What are the main issues facing Oxfam’s operations managers? Page 4 3. Formule 1 & Mwagusi Safari Lodge 3.1 For each hotel‚ what is the role of technology and the role of operations Page 6 staff in delivering an appropriate level

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    percentage of all jobs? Answer: d. 40% 2. Productivity increases when: Answer: b. input decrease while outputs remain the same 3. The capital investment each year in the U.S usually: Answer: c. Increases 4. Productivity increases each year in the U.S. are the result of three factors: Answer: a. Labor‚ capital‚ management 5. Which appears to provide the best opportunity for increases in productivity? Answer: c. Management 6. When returns to labor capital or management are increased w/o increased

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    Honesty Testing Case Dressler‚ G. (2008) Honesty Testing at Carter Cleaning Company Jennifer Carter‚ president of the Carter Cleaning Centers‚ and her father have what the latter describes as an easy but hard job when it comes to screening job applicants. It is easy because for two important jobs – the people who actually do the pressing and those who do the cleaning-spotting – the applicants are easily screened with about 20 minutes of on-the-job testing. As with typists‚ as Jennifer points

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    CHAPTER 1 Operations management Short case: Dealing with variety – two examples The Bombay Tiffin Box Suppliers Association (TBSA) operates a service to transport home-cooked food from workers’ homes to office locations in downtown Bombay. Workers from residential districts must ride commuter trains some 30–40 km to work. Typically‚ they are conservative diners‚ and are also constrained by strong cultural taboos on food handling by caste‚ which discourage eating out. TBSA arranges for food

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    3. Report on Reliability and Maintenance methods as applied to our study group 1. Introduction The system of study group’s reliability often depends on the effort of many individual members of the group‚ making reliability a group good. It is well-known that purely voluntary provision of the group good may result in a free rider problem: individual members of the group may tend to shirk‚ resulting in an inefficient level of group good. How much effort each individual member of the group exerts

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    School Master of Science in Global Operations ISOM 5700 Operations Management Fall 2014 Instructor: Professor Albert Y. Ha Department of Information System‚ Business Statistics and Operations Management Room 4023‚ LSK Business Building (852) 2358 7724 imayha@ust.hk http://www.bm.ust.hk/~isom/staff/imayha.html Teaching Assistant: Edmond Ho imhcf@ust.hk Course web site: http://lmes2.ust.hk Course Description Operations management is the management of business processes that produce

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    The Encyclopedia of Operations Management Terms by Professor Arthur V. Hill Curtis L. Carlson School of Management 321-19th Avenue South University of Minnesota Minneapolis‚ MN 55455-0413 USA ahill@umn.edu Revised July 20‚ 2003 P O M S Production Operations Management Society The electronic version of this encyclopedia is distributed free of charge by the Production Operations Management Society (POMS) under the conditions that (1) you send corrections and additions to ahill@umn.edu

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    DRIVE WINTER 2013 PROGRAM/SEMESTER MBADS (SEM 3/SEM 5) MBAFLEX/ MBAN2 (SEM 3) PGDOMN (SEM 1) SUBJECT CODE & NAME OM 0010 - OPERATIONS MANAGEMENT BK ID B1232 CREDITS & MARKS 4 CREDITS & 60 MARKS Question 1 : Write short notes on : Operations as Transformation Systems : Answer : Operational transformation is a technology for supporting a range of collabouration functionalities in advanced collabourative software systems. OT was originally invented for consistency maintenance and

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    resources which‚ when imple- mented‚ are difficult or impossible to modify without major added costs.(T/F) T Increasing capacity just before a bottleneck operation will improve the output of the process. (T/F)F 7. Design capacity refers to the maximum output that can possibly be attained. (T/F)T Among decision environments‚ risk implies that certain parameters

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    |Trident University Module 1 Case Assignment 1Course Number: OPM300Intro. to Operations Mgmt Professor: Dr. Nicholas BowersoxDate: 10 April 2013 | Operation management “the hard rock café” | | The Hard Rock Café has been able to not only survive the times but thrive and expand its company. From the changes in its menus to the sale of its trendy merchandise the company continues to stay at the top of the service industry. Continual improvement of its processes and sound management practices

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