business; (10 marks) Wernie emphasize on quality of service‚ it must be impeccable. The hotel tries to anticipate guests’ needs in a number of ways. Also‚ Penang Mutiara provides fast response to customers’ requests as time is precious and all of the customers do not like to waste time on waiting. Likewise‚ Wernie regards dependability as a fundamental principle of a well-managed hotel. For example‚ It is on the
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1. OPERATIONS PERFORMANCE OBJECTIVES In accordance with Slack‚ Chambers and Johnston‚ performance objectives is a generic set of performance and indicators that can be used to set the objectives or judge the performance of any type of operation. In this context‚ there are five key most objectives that can or will be used to help improve the operations of a service industry (Dental health care as stated earlier). a) Quality Quality can be defined in so many ways. In simpler terms we will describe
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Penang Penang ! What a wonderful place at Peninsular Malaysia. Penang also known as Pearl Of Orient. Once upon a time‚ Sir Francis Light‚ one of the Resident of British was the founder of Peang as the strategic place and also had name it as Prince of Wales Island before Malaysian known as independence country. Before this‚ I just heard from my friends that Penang Island is an interesting place. Therefore‚ I want to see with my own eyes. I went there with my friendsfor three days during
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ROLE AND OBJECTIVES OF OPERATIONS Key questions • What role and contribution should the operations function play in achieving strategic success? • What are the performance objectives of operations and what are the internal and external benefits which derive from excelling in each of them? Topics covered • The role of the operations function in the organization’s strategic plans. • How the contribution of the operations function to the organization’s competitiveness can be assessed. • The meaning
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Introduction 2 Five Performance Objectives 3 Implement and Support Process 5 Evaluating Model 6 Conclusion 7 Reference 8 Introduction “Operation strategy concerns the pattern of strategic decisions and actions which set the role‚ objectives and activities of the operation.” It refers to the process to set mission and goals‚ make specific decisions for achieve specific objectives; and the procedure to design and formulate the strategy of operations. Operation strategy is one part of the organizational
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Environment as an Operations Objective The purpose of this assignment is to consider the Environment as an Operations Objective. The article proposes an idea of how organizations should consider five objectives versus four‚ which is the more traditional approach to operations management. It is suggested that the fifth objective be an Environmental objective‚ adding to the four key performance objectives of cost‚ quality‚ time‚ and service. Importance of the Environmental Objective Why is the environmental
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History of Penang Written by Administrator III Sunday‚ 14 September 2008 15:26 - Last Updated Wednesday‚ 15 December 2010 03:59 In the early 16th century‚ Portuguese traders have been sailing to the Far East searching for spices. They came across a small uninhabited island where they could replenish fresh water supplies‚ which they then named it “Pulo Pinaom”. The island was part of the Kedah Sultanate. Its strategic location at the northern entry to the Straits of Malacca has made it a natural
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INTRODUCTION Penang Island was founded in 1786 by a multilingual maverick‚ Captain Francis Light of the British colonial firm‚ the East India Company. The Sir Francis Drake of his day‚ Captain Light envisaged his new town as a harbor for China-bound ships in pursuit of tea and opium. Under Captain Light‚ Penang was given duty-free status and new arrivals were allowed to claim as much land as they could clear. According to one story‚ he ended up bombarding it with silver dollars from cannons
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QUESTION 1 Using the specific operations performance objectives explain why do you thing TMC is a world-class company? A company should be concerned to satisfy its customers’ requirements for fast and dependable services at reasonable price‚ as well as helping its own suppliers to improve services they offer. There are five basic performance objectives and they apply to all types of operation: • Quality • Speed • Dependability • Flexibility • Cost (Slack‚ N. et
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One of these that does not get a lot of attention but is also significant is Operation Paperclip. Operation Paperclip was a covert CIA operation where the United States transferred over 1‚600 post-Nazi Germany scientists‚ engineers‚ and technicians into the United States. The objective behind Operation Paperclip was to covertly bring bright minds who helped Hitler and others succeed‚ to the United States and exploit their talents. This point
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