1. OPERATIONS PERFORMANCE OBJECTIVES In accordance with Slack‚ Chambers and Johnston‚ performance objectives is a generic set of performance and indicators that can be used to set the objectives or judge the performance of any type of operation. In this context‚ there are five key most objectives that can or will be used to help improve the operations of a service industry (Dental health care as stated earlier). a) Quality Quality can be defined in so many ways. In simpler terms we will describe
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QUESTION 1 Using the specific operations performance objectives explain why do you thing TMC is a world-class company? A company should be concerned to satisfy its customers’ requirements for fast and dependable services at reasonable price‚ as well as helping its own suppliers to improve services they offer. There are five basic performance objectives and they apply to all types of operation: • Quality • Speed • Dependability • Flexibility • Cost (Slack‚ N. et
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Operations management is an area of management concerned with overseeing‚ designing‚ and controlling the process of production and redesigning business operations in the production of goods or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed‚ and effective in terms of meeting customer requirements. It is concerned with managing the process that converts inputs (in the forms of materials‚ labor‚ and energy) into
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MCDONALDS McDonalds is the world’s leading food service retailer with more than 30‚000 restaurants in 118 countries serving 46 million customers each day. McDonalds is one of the world’s most well-known and valuable brands and holds a leading share in the globally branded quick service restaurant segment of the informal eating-out market in virtually every country in which they do business. Serves the world some of its favorite foods - World Famous French Fries‚ Big Mac
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Aims & Objectives Why are Aims & Objectives important in a business? In a business when a number of brains are working together‚ there are always different views on a certain aspect‚ therefore aims and objectives are used to help them focus on one view on the aspect which either seems right or is right. Aims and Objectives help an organisation grow; it is used as a guideline‚ a plan and a goal. What the organisation is heading for and how it is heading there and where it is heading? All the answers
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Ali Alogaili MacDonald’s Operations MC Donald Corporation was Born in 1940s. It was the first fast food industry in the world market. And who started a chain system in the world market. It serves some of the world favorite and famous food like French fries‚ Big Quarter Pounder‚ Chicken Nuggets and sausage McMuffin with egg as a breakfast. MC Donald is the leading global food service retailer with more than 33000 local restaurants served by more than 1.7 million employees
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Bachelor of Science Operations Management Pre course assignment Intake: BSc14L Student Name: Wu Linlin Student Number: 10287698 Lecturer: Professor Brian Fynes & Dr. Chang Chen Sheng Date of Submission: 21 February 2012 For the fast food chains‚ it is no doubt that McDonald ’s is successful in the world. It is known to all from children to elder. This is closely relevant to organization operation that produces food and services. Operation plays an important
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McDonald’s utilizes an excellent operations strategy in order to gain a larger market share and increase value to the shareholders. The corporation specifically focuses on speed‚ standardization‚ quality‚ and affordability. McDonalds has moved ahead of the competition by focusing on these factors. McDonald’s competes on three main bases‚ such as speed‚ affordability‚ and standardization‚ mainly to make their customers happy. Through extensive market research and surveys‚ the organization discovered
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McDonalds Managing Performance Lillian Atkins BUS 3040 Fundamentals of Human Resource Management 21730 Westport Avenue Euclid‚ Ohio 44123 Telephone: 216-926-3108 E-mail: liliratki@yahoo.com Instructor: Sally Buffkin Abstract People are the most important resource of an organization and they ensure the interaction of financial‚ industrial‚ and other resources so that the organization can function. Since 2001 McDonald’s has introduced a series of significant changes to its
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Introduction 2 Five Performance Objectives 3 Implement and Support Process 5 Evaluating Model 6 Conclusion 7 Reference 8 Introduction “Operation strategy concerns the pattern of strategic decisions and actions which set the role‚ objectives and activities of the operation.” It refers to the process to set mission and goals‚ make specific decisions for achieve specific objectives; and the procedure to design and formulate the strategy of operations. Operation strategy is one part of the organizational
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