Realigning Service Operations Strategy at DHL Express Tim Coltman University of Wollongong – Centre for Business Service Science‚ Wollongong‚ New South Wales 2522‚ Australia tcoltman@uow.edu.au John Gattorna Macquarie University – Macquarie Graduate School of Management 2000‚ New South Wales‚ Australia‚ john@johngattorna.com Stuart Whiting DHL - Express Global Head Office‚ Bonn‚ Germany‚ Stuart.Whiting@dhl.com This paper describes the approach that DHL used to respond to aggressive revenue
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well in diverse locations but also brings units together in a coordinated fashion” (Shenkar & Luo‚ 2007‚ p. 312). Given its wide range of products and the diversity of countries in which it operates‚ Unilever has to employ a global organizational strategy that addresses its global complexity and the diversity of its product portfolio. In its portfolio‚ there are some product lines that can be extended to new markets with little or no modification‚ while there are others that need to be modified to
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Capacity and Process Technology Strategy Advice for Bonkers Chocolate Factory: A central aspect of the dynamic problem facing a business in an evolving and competitive industry is the decision about additions to productive capacity. The purpose of this report is to provide strategic advice for the CEO of Bonkers Chocolate Factory (BCF)‚ the U.S division of a multi-national candy company operating in the highly competitive chocolate products market. In late 2001‚ the main issue facing BCF management
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The Beetle-maker (1960’s) With reduced earnings‚ Volkswagen entered the first postwar recession in 1966/67‚ which ended an exceptional and unusually long phase of prosperity‚ heralding the return to normal economic conditions. The declining demand on the domestic market forced the company to reduce the number of vehicles manufactured in 1967: The production of the Beetle was cut by 14 percent and the VW 1500 was decreased The Golf did not kill Beetle production‚ which continued in smaller numbers
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How does the Minit- Lube operations strategy provide competitive advantage? According to the text‚ the 10 decisions of operations management are: 1. Design of goods and services 2. Managing quality 3. Process and capacity design 4. Location strategy 5. Layout strategy 6. Human resources and job design 7. Supply- chain management 8. Inventory‚ material requirements planning‚ and JIT ( just- in- time) 9. Intermediate and short- term scheduling 10. Maintenance
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World-Wide Volkswagen Corp. v. Woodson Facts: In 1976‚ Harry and Kay Robinson purchased a new Audi automobile from Seaway Volkswagen‚ Inc (Seaway) in Massena‚ N.Y. The following year the Robinson family‚ who resided in New York‚ left that state for a new home in Arizona. As they passed through Oklahoma‚ another car struck their Audi in the rear‚ causing a fire which severely burned Kay Robinson and her two children. The Robinsons subsequently brought a products-liability action in the District
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GUIDANCE FOR INDIVIDUAL ASSIGNMENT FOR BN3318 OPERATIONS STRATEGY The aim of the assignment is to enable you to apply some of the concepts covered in operation strategy in terms of evaluating the different options for operations competing in a particular market sector. The market sector is fast-food chains in which I would include companies such as McDonalds‚ Burger King‚ KFC‚ Dominos‚ Subway‚ ‘Fish and Chip’ outlets and ‘Chinese Food’ outlets. These companies generally offer a counter service
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Q1) To understand a company’s operations the following areas should be primarily researched: 1) Identify the position of the company on the Product-Process matrix: The product-process matrix is a tool for analysing the relationship between the product life cycle and the technological life cycle. A company can be characterized as occupying a particular region on the matrix. Identify where the company lies on the matrix: job shop‚ batch‚ line or continuous. In case of a company such as
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assignment gives the overview of the Toyota and Volkswagen. It also explains about their supply chain relationship of those manufacturers. It also gives the advantages and disadvantages of those companies. I have also compared the strategies of Toyota and Volkswagen. I have collected some details regarding the future scope and threats for both the manufacturers. I have given some general statistics of both the companies. Then I have given some future strategies of those concerns. Definitions: Supply chain:
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Industrial Engineering Department Business Planning 2012 Term Project Report Date : 29th November 2012 Volkswagen AG 1. Market Segmentation 1.1 Main parameters A market is simply a group of users with similar needs. It follows from this that a market consists of subgroups‚ or segments containing users with slightly different needs to those of other segments. So market segmentation “is about dividing a mass market into identifiable and distinct groups or segments‚ each one
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