Describe a situation when you had to handle a dissatisfied and angry customer. I had a customer one day who had ordered two cakes‚ and I made them as the order form said. When she came to pick them up we found out that the person who took her order had completely messed up what she wanted. I apologized and gave her the choice between giving her a discount on the cakes‚ or making two new ones for her. Luckily she came early enough before the party that she had time to wait and opted that I remake
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Chapter 1 An Introduction to Financial Management True/False 1. The goal of the firm should be the maximization of profit. ANSWER: False DIFFICULTY: Easy KEYWORDS: goal of firm‚ profit maximization 2. The goal of profit maximization is equivalent to the goal of maximization of share value. ANSWER: False DIFFICULTY: Easy KEYWORDS: goal of firm‚ profit maximization 3. One of the problems associated with profit maximization is that it ignores the timing of a project’s return
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What do you mean by capital structure? Explain its features and determinants. capital structure refers to the way a corporation finances its assets through some combination of equity‚ debt‚ or hybrid securities. A firm’s capital structure is then the composition or ’structure’ of its liabilities. For example‚ a firm that sells $20 billion in equity and $80 billion in debt is said to be 20% equity-financed and 80% debt-financed. The firm’s ratio of debt to total financing‚ 80% in this example‚ is
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For this activity our group was Sarah‚ Eliza‚ Nikki and myself and we had to create a literacy pack for the Disability unit. Our pack consisted of four compulsory items and eleven activities of our choice. We all assigned everyone with roughly 4 to 5 tasks but some of them were shared to get them done quicker. We were roughly finishing two to three pieces a week and there was on week that we finished about five items. I feel that our group worked really hard and really well together. Throughout this
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Introduction My placement with the Nursing home and Residential care home was to help me understand the concept of growing old in this country and what different family values have when it came to caring for their elderly‚ in comparing with what happens in southern Africa. My home fulfils my needs and holds some of our family memories and reflects my priorities and taste. The placement gave an insight into the necessities of the existence of care homes‚ as to balance a full life cycle of some
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Throughout my nursing career‚ I have experienced several effective educational activities as a learner. My most recent learning experience as a learner was how to operate and administer insulin via External Subcutaneous Insulin Infusion Pump (ECSIP). Several patients are hospitalized with Self Administered ECSIPs. The primary nurse for that patient is expected to understand how to operate and care for this particular pump. I was very unfamiliar with this device because I was not exposed to it during
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L- In clinical I practiced how to safely assist a patient that is laying down in bed into a wheelchair then back into bed. E- Following the skill being demonstrated as a large group‚ we separated into pairs to complete the task as a whole. I began the process by rotating Chelsea onto her side then sitting her up. Furthermore‚ I used the belt to assist Chelsea to stand. I found this to be the most difficult portion of the procedure because I was unsure where my feet should be placed. Chelsea gave
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How can risk influence risk premium? How are risk and return related? Risk and return are the fundamental basis upon which investors make their decision whether or not they should invest in a particular investment. How they are related and the influence between the two‚ is the decision making process that all investors must weigh up. This essay will show how risk can influence risk premium‚ outlining their relationship and how risk and return are related. Within any investment there is a certain
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The Impact of Assets Impairment on Company Accounts Assignment 1 ACCT 20054 – Company Accounting Term 2‚ 2012 Prepared & Submitted by Jobish Mathew S0214315 Tutor: Davood Alizadeh Due date: 24th August 2012 Submitted date: 24th August 2012 Executive Summary The study ‘The Impact of Assets Impairment on Company Accounts’ presents the cotemporary issues facing by major five Australian companies Qantas‚ Ten Networks‚ Billabong‚ Bluescope steel and Harvey Norman. This research
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equation are assets‚ liabilities‚ and equity. Assets include Cash‚ Accounts Receivable‚ Notes Receivable‚ Prepaid Expenses‚ Land‚ Building‚ Equipment‚ Furniture‚ and Fixtures. Liabilities include Accounts Payable‚ Notes Payable‚ Accrued Liability‚ and Unearned Revenue. Equity includes Owner’s Capital‚ Owner’s Withdrawals‚ Revenue‚ and Expenses. 2. Companies need a way to organize their accounts so they use a chart of accounts. Accounts starting with 1 are usually Assets‚ 2 – Liabilities‚ 3 – Equity
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