QUALITY IN HOTEL SERVICE: THE CASE OF THREE STAR HOTELS IN DA NANG VIETNAM *** ABSTRACT Nowadays‚ “service quality” is mentioned a lot when hoteliers and marketers discuss about how to improve a hotel’s competition capabilities. Many researchers figure out that customer use five dimensions to judge service quality of a hotel – tangibles‚ reliability‚ responsiveness‚ assurance‚ empathy. The gap between expected and perceived service is a measure of service quality. The fact that hotels and resorts
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Science and Education The Advantages of Green Management for Hotel Competitiveness in Taiwan: In the Viewpoint of Senior Hotel Managers Ying-Chang Chen1 & Yu-Ta Chen2 1 Department of Hotel and Restaurant Management‚ Ching Kuo Institute of Management and Health‚ Keelung City‚ Taiwan (R.O.C.) 2 Department of International Business‚ Kainan University‚ Taoyuan‚ Taiwan (R.O.C.) Correspondence: Ying-Chang Chen‚ Department of Hotel and Restaurant Management‚ Ching Kuo Institute of Management
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Land of Opportunities I’ve been here for almost two months. Observing and listening to other people’s advice.. Back in the Philippines‚ I worked in the Government for about 8 ½ years.. being the chief of political affairs of our Mayor in the City‚ I have the opportunity in dealing with different kinds of people‚ from rich to the poorest‚ from (few only) kind politicians to (too much) corrupt Politicians. And most of the problems that I encounter are in Legal aspects. From land issue‚ to accidents
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customer needs and the vast amount of product offerings. One facet of market segmentation in the hotel industry is the unique consumer segment. The idea of a unique consumer segment is relatively new in the industry which opens the need for repositioning. By identifying a unique consumer segment‚ a hotel can focus on and penetrate a non-traditional market encompassing guest centered focus hotels. Traditional customer segmentation approaches will be replaced by personalized service spectrums and
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The Roaring Tigers and the Asian Miracle Until a few years ago one could not open the pages of a public affairs magazine without running into a commentary claiming for example that ¡®Asian countries have developed a new and superior form of capitalism that is beating the pants off Western‚ free market economies¡¯ (Altfest‚ 1998). Between 1965 and 1990 the economy of East Asia grew faster than all other regions of the world‚ roughly three times as fast as other developing regions and twenty-five
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.................................................................................. 12 Technology Factor...................................................................................................... 13 Porter’s 5 Forces Analysis for Hilton Hotel ................................................................. 14 Bargaining power of Customers ................................................................................... 15 Bargaining power of Suppliers ...............................
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Riley Sykes Mr. Ptacek CSJ‚ Period G 8 September 2013 Rwandan Genocide In the film Hotel Rwanda‚ the story of Paul Rusesabagina’s life is put on display. It opens with a scene with the characters Paul and Dube‚ a fictional character based on the Tutsi workers of the Milles Collines. Paul is discussing what “style” is to Dube; they proceed to drive to pick up supplies from Georges Rutaganda. Rutaganda is a businessman and the leader of the Interhamwe militia group responsible for the genocide
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Sands Hotel and Casino Analysis JoLynn Dorman In 1976 the voters amended their state’s constitution to allow gambling in Atlantic City. To regulate the new industry‚ the New Jersey Casino Control Commission (NJCCC) was established. They established a comprehensive set of regulations to be followed by the casino’s to ensure the state received all revenues they were entitled to. The gaming industry opened in 1978‚ Atlantic City had nine large casinos operating by 1982. The Sands Hotel and Casino operated
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AIRBNB The hotel industry is a saturated industry that normally requires firms to maintain substantial overhead‚ substantial capital property‚ and brand reputation to successfully compete for fluctuating market shares. As a result‚ rivalry is high and there is little room for new entrants in the fiercely competitive and economically sensitive hotel industry. That being said‚ Airbnb has created a market that enables almost anyone who owns sleeping space to become a competitor to hotels and traditional
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Everyday‚ we live life as if we are safe from danger. However‚ disaster is always waiting around the corner and can strike us when we least expect it. Although such disasters can be catastrophic and hard to recover from‚ they are also beacons of opportunity because such disasters can keep us alert and aware of other possible similar events‚ and such disasters can also help us prevent or mitigate damage caused by future disasters. Once very tragic crisis shocked the whole world‚ yet it also brought
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