FedEx Equals Quality FedEx was incorporated in June 1971 and officially began operations on April 17‚ 1973. Conceived by Chairmen and Chief Executive Officer Fredrick W. Smith‚ a man that would soon expand the small 14 aircraft fleet he started with into a $29 billion network of companies with 652 aircraft‚ 69‚000 vans and trucks‚ and over 250‚000 employees. FedEx did not become the largest shipping company by chance‚ they did it by focusing on their customers needs and making quality in their
Premium Quality management Quality assurance Quality management system
CHAPTER 1 IMPORTANCE OF QUALITY Quality is the business of doing business —Anonymous The importance of quality‚ be it in product or service‚ cannot be overemphasized. Just study some of the tips given from time to time to make matters easier for everyone. For instance‚ Indian Government’s Postal Department‚ one of the most extensive‚ popular and efficient in the world issues guidelines such as “PIN Code helps speed up your mail. If the PIN Code in your address is missing or inaccurate‚ please send
Premium Customer service Customer
Leadership‚ a term that anyone can define and few show. Like the great Mahatma Gandhi once said‚ “Be the change you want to see in the world.” Anyone can say what they feel about a situation but a leader will examine the way you feel and the way others feel about the situation and make choices based on all factors. A leader must be able to say “I do not like what is going on here” and be able to step up and take charge and fix problems. A leader cannot force people into believing the same as them
Premium Leadership Mohandas Karamchand Gandhi Management
PTMNGT – Week: 5 Leadership: Being part of a retail organisation comes with many challenges. One of those is definitely managing the biggest company resource‚ people. This is one of the most difficult tasks being a manager in such a dynamic environment. One such manager that stands out in our organisation is our operations manager. He is young dynamic‚ energetic‚ focussed‚ receiving‚ goal orientated‚ full of new ideas and in touch with what exactly is happening on ground level. As competition
Premium Management
corporation you can’t go running into your boss offices crying telling them that the people that they put under you will not listen or obey‚ because being a leader you have to know who you are and your role. So that means that you will have to make sum leadership choices‚ because its either you become a leader and make the right cuts and changes which being a young leader is difficult‚ or you will be let
Premium Corporation 2007 singles 2002 albums
Seven Basic Management Tools "The Old Seven." "The First Seven." "The Basic Seven." Quality pros have many names for these seven basic tools of quality‚ first emphasized by Kaoru Ishikawa‚ a professor of engineering at Tokyo University and the father of “quality circles.” Start your quality journey by mastering these tools‚ and you ’ll have a name for them too: "indispensable." 1. Cause-and-effect diagram (also called Ishikawa or fishbone chart): Identifies many possible causes for
Premium Ishikawa diagram Control chart Diagram
Information Quality Brief paper written for the National Convention on Quality‚ November 16th‚ 2012 By Verleshwar Singh Principal Consultant‚ OpenMedia Introduction In today’s world where information plays an important role for the efficient and effective conduct of business operations‚ the significance of information quality has increased tremendously. Information quality can be defined significantly in two ways: inherent quality and the pragmatic quality. Inherent quality is mainly
Premium Decision theory Information Knowledge management
Quality of Work Life Quality of work life (QWL) is viewed as an alternative to the control approach of managing people. The QWL approach considers people as an ’asset’ to the organization rather than as ‘costs’. It believes that people perform better when they are allowed to participate in managing their work and make decisions. This approach motivates people by satisfying not only their economic needs but also their social and psychological ones. To satisfy the new generation workforce‚ organizations
Premium Management Employment
Quality management chapter 8 Quality management: Focus on Six Sigma Review and Discussion Questions 1. Is the goal of Six Sigma quality realistic for services such as Blockbuster Video Stores? A goal of Six Sigma can also be used for services. The one area where Six Sigma maybe difficult is that many aspects of service quality are based upon customer perception--for example--the courtesy of the clerk. In spite of all efforts‚ someone may perceive that the clerk was not courteous. But in
Premium Six Sigma Production and manufacturing Quality assurance
NEED FOR STUDY This report is a brief insight in to the quality of Tupperware storage products‚ its evolution and its strengths and the threat faced by the competitor. OBJECTIVES OF STUDY Detailed Analysis of • Quality Standards • Quality Improvement • Safety Assurance EXECUTIVE SUMMARY Tupperware brand evolved in early 1942 was founded in Orlando
Premium Marketing