As CEO of Gunn’s Medical center I would use all the data collected to implement a plan to have continuous improvement in patient satisfaction. The necessity for quality and safety improvement initiatives permeates health care (Hughes‚ 2008). Quality health care is defined as “the degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge. Patient satisfaction is not a clearly defined concept
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Process Design Matrix OPS/571 March 16‚ 2015 Brian Hall Process Design Matrix This executive summary will assist in identifying the design aspect of the service and product of choice. For this summary‚ the service that will be reviewed is that of travel agents providing corporate clients with the necessary service to ensure smooth travel plans via telephone calls. The product chosen will be that of the telephones that are used to speak with the clients. The process design aspects that will be
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Risk Management Plan Project Name: Tooth Fairy Dental Project Project Description Summary: This project is to provide a build out of a dental office in Los Angeles. It requires as existing building with new interior infrastructure‚ negotiations with the Southern Central City of Los Angeles‚ and coordination with various building contractors‚ electricians‚ and supply vendors. Project Manager: Phu‚ Delia‚ and Zhe Date: June 10‚ 2013 Risk Identification My partners and I have made a list of
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allow these capabilities. 2 Program and test the new routing system. 3 Convert Incident ID #s from a combination of letters and numbers to numbers only. 4 Communicate the new workflow to customer service representatives. Benefits: ● The new process would eliminate the need for assistants to answer customer calls‚ freeing them up for other tasks. Each assistant typically answers 30 calls per day. At an average of 42 seconds per call‚ this would give each assistant an additional 21 minutes per
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| |DATE ISSUED ‚ | | Section II: Information This Performance Improvement Plan (PIP) is to inform the employee named above that his/her job performance fails to meet the minimum requirements of the position and to provide the employee with an opportunity to improve job performance in the specific areas described. If
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Operation Improvement Plan and Implementation List of potential data collection tools and techniques: * Interview‚ observation checklist‚ surveys‚ flowcharts‚ focus group‚ data collection * Cause and effect diagrams‚ affinity diagrams‚ structural brain storming Method of Data Collection: I selected qualitative data collection and cause and effect diagram method‚ because it plays an important role in impact evaluation by providing information useful to understand the processes
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Huerta Mkt/571 February 22‚ 2011 Bill Gridley Classic Airlines and Marketing Classic Airlines is currently one of the top airline industries but have faced trying times and a decline in revenue and passenger activity. The company has a rewards program in place but obviously with a decrease in passengers the rewards program is not bringing in the type of profit anticipated. By using a macro-environmental change‚ a marketing research program‚ and developing a marketing plan the airline should
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Process Improvement Methods and Proposal OPS/HC571 December 12‚ 2009 Process Improvement Methods and Proposal for Middletown Hospital The CEO of Middletown hospital has been receiving complaints of long wait times and poor service in the Emergency Department at certain hours of the day. To resolve this problem a Six Sigma Team has been authorized to find the root causes of the problems and give improvement recommendations. The purpose of process improvement proposal Improvement means an
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AND PLAN FOR IMPROVEMENT Goals and Plan for Improvement Li Fengwei Tennessee Temple University Dr Marla Smithson EDUC 5063A Principles of Effective Teaching August 18th‚ 2012 GOALS AND PLAN FOR IMPROVEMENT Outline • Summery Reflecting on My Current Performance Assessing Qualities Associated with the Teacher as a Person • Content Knowledge • Social Interactions with Students GOALS AND PLAN FOR IMPROVEMENT Goals
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This dissertation compiles an area within children’s nursing which could potentially be improved‚ also known as the Practice Improvement Plan (PIP). The PIP will be based around a research proposal to explore a concept to improve the standard of care in which the patient and their family receive. By completing a PIP‚ it will clearly identify a key area within a setting that could be improved‚ which in effect develops the care delivery by the health professionals (Gilsenan‚ 2011). The idea chosen
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