5 IIBM Institute of Business Management IIBM Institute of Business Management Examination Paper MM.100 Industrial Relations Section A: Objective Type (30 marks) h This section consists of True and False & Short Answer type questions. h Answer all the questions. h Part One questions carry 1 mark each & Part Two questions carry 5 marks each. Part One: Multiple choices: 1. Workers participation in management decision-making is a highly________ concept. a. Duplex b. Complex c. Simplex
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(2009): Human Resource Management: Gaining a Competitive Advantage‚ 7th Edition‚ New York: Mcgraw Hill. Heracleous‚ L. et al. (2004): ‘Cost-effective service excellence: lessons from Singapore Airlines’‚ Business Strategy Review‚ 15: 33-38 Wirtz‚ J. et al. (2008): ‘Managing human resources for service excellence and cost effectiveness at Singapore Airlines’‚ Managing Service Quality‚ 18: 4-19 Chan‚ D. (2000)‚ ‘The story of Singapore Airlines and the Singapore Girl’‚ Journal of Management Development
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According to Pilbeam and Corbridge Human Resource Development can be defined as the activities involved in organizing individual and collective learning processes aimed at the development of both employees and the organization. This is concerned with the provision of learning‚ development and training opportunities in order to improve individual‚ team and organizational performance. The Human Resource Development process main intention is to improve employees’ career goals and achieve the organization’s
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Software Requirements Specification Human Resource Management System Sponsored by Siemens Enterprise Communication Prepared by InnovaSoft Cansu Hekim - 1630888 Bekir Doğru - 1560085 Zaman Safari - 1572254 Hamid Siddiqi - 1634427 25.11.2011 1|Page Sponsored by Siemens Enterprise Communication .................................................................... 1 1 Introduction ....................................................................................................
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looking for other ways to deal with the situation and guaranteeing that the selected choice is implemented and fulfills the intended objectives. Decision making at Horvath Foods Limited’s was done only by Bob‚ which makes the implementation of strategic decisions more quickly. From the VP level down‚ decisions were made to implement and support the strategies by the owner. And in comparison to other companies‚ similar decisions could take months or even years. Snap judgments and decisions are
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Human Resources Management Final Essay Conflicts For the human resources professional‚ it is important to be able to expect conflict to occur in our organizations‚ identify conflict in the workplace and know how to quickly and effectively resolve the underlying issues in a positive way. Resolving conflict in a positive manner can lead to much-improved professional and personal relationships. Mastering a few fundamental conflict resolution skills can enable you to become a better leader
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Performance Appraisal Unit – 6 1)Performance appraisal is done for a) administrative purpose b) employee development c) programme assessment d) all the above 2)Performance appraisal emphasizes on a) to create & maintain satisfactory level of performance b) to meet individual development needs c) to help superiors to have proper understanding about subordinates d) all the above 3)The appraiser may be a) manager or supervisor b) the employers peer c) self appraisal
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The organization I am most familiar with is that of which I am currently employed‚ Farmhouse Studios is a small company consisting of seven people: The Director/Owner‚ two managers of equal rank‚ two designers‚ a sound engineer‚ a technician and a secretary. My position is that of one of the managers‚ my job is to generate new business and oversee day to day production. Farmhouse studios is in the compact disk duplication market‚ we provide a turnkey service in which company profiles may be set up
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Nokia: Human Resource Management (HR) – Personnel management To maintain a healthy‚ successful and efficient environment Nokia collaborates with its employees under the main goal to create an environment for all its employees where they can fulfill their potential. Motivation‚ encouragement and maintaining employees satisfaction and well-being at work is vital for Nokia to perform at its best. As a goods manufacturer Nokia collaborates with its employees within formal and informal networks to allow
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Marie Bohm and The Aspect Group Human Resource Management Marie Bohm has created an effective organization centred on the core value of providing a humane workplace and flexibility for team members who share the same values towards achieving work-life balance and quality outputs. The Aspect Group is a small team of homebased professionals with a few on-demand specialists who could be called in to fill specific client or project needs as they arise. Marie Bohm is the quarterback of this flexible
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