Assignment Backwoods Mail Order Company case Submitted By: Group 1‚ Section A Case Background: Backwoods is a mail order company that is into camping supplies and outdoor clothing. Gerald Banks‚ the operations manager of the customer service division‚ is interested in training his 40 employees in the customer orders group to be more effective in handling customer complaints and problems. The organizational structure is as follows: [pic] The customer orders division has 40 employees
Premium Training Customer service Customer
2 EOQ Model The first model we will present is called the economic order quantity (EOQ) model. This model is studied first owing to its simplicity. Simplicity and restrictive modeling assumptions usually go together‚ and the EOQ model is not an exception. However‚ the presence of these modeling assumptions does not mean that the model cannot be used in practice. There are many situations in which this model will produce good results. For example‚ these models have been effectively employed
Premium Economic order quantity Inventory Operations research
telephonic and mail order means. Backwoods employs forty people in the customer orders division who are primarily responsible for taking customer orders‚ answering questions and complaints‚ processing returns‚ and the like. The operating manager of Backwoods’ customer service department is Gerald Banks. Banks is interested in conducting a training program for his department in an effort to improve service. He would like to see an increase in overall effectiveness of order-filling. Likewise‚
Premium Customer service Customer Training
OBJECTIVES AND IMPORTANCE OF HUMAN RESOURCE MANAGEMENT Scott‚ Clothier and Spriegal posits that organization objectives of Human Resource Management is to identify and sustain high level of employees development‚ as well as a desirable working relationships between employers and employees and employers and employees‚ and to affect the moulding of human resources as contrasted with physical resources. In recognition of the organizational goals the primary objective of human resource management
Premium Human resource management Human resources Management
| Macroeconomic Objectives | 4 | 3.0 * 3.1 * 3.2 | Economic GrowthThe ImportanceExample | 556 | 4.0 * 4.1 * 4.2 | UnemploymentThe ImportanceExample | 778 | 5.0 * 5.1 * 5.2 | InflationThe ImportanceExample | 9910 | 6.0 | Conclusion | 11 | 7.0 | References | 12 | 8.0 | Appendix | 13 | 1.0 Introduction This assignment is to discuss the importance of the Macroeconomics Objectives towards the Malaysia economic performance. There are four main Macroeconomics Objectives‚ but in this assignment
Premium Inflation Economics Unemployment
Many people follow orders that they have given them for various of reasons‚ the main two reasons why they follow orders is because they want to fall in the crowd and not be left out. Second reason is followers do not want be viewed as weak. Achebe main some points in the book Things Fall Apart about the main character‚ Okonkwo‚ being viewed as weak‚ “Dazed with fear‚ Okonkwo drew his machete and cut him down. He was afraid of being thought weak” (Achebe 61). Okonkwo killed his own son because he
Premium KILL Things Fall Apart Chinua Achebe
Petroleum Order and the Contemporary Petroleum Order Post-1945‚ there emerged an international oil establishment named the postwar petroleum order. Before 1939‚ the output of petroleum in the Middle Eastern countries was not high and the region contributed only a marginal share to the world petroleum production. Before the postwar years‚ British Petroleum (BP) was the dominant player in the petroleum market however‚ after the war‚ five American companies broke BP’s monopoly. This postwar order was characterized
Premium Religion Stock market Marketing
Individual Rights versus Public Order Individual rights and public order play a big part in everyday lives. For a state to have a functional society there needs to be a balance of both. When society cannot find an even balance between both of them‚ problem arises. Public order can violate individual rights and individual rights can put restrictions on public order. Individual rights play a huge part in our lives. Without individual’s rights‚ how can society function as a nation? Many positives
Premium Police Government Law
continuously - the country is challenged by growing Islamic militancy and terrorism‚ which already caused hundreds of casualties. This crisis is intensified by an economic crisis‚ water and energy shortage as well as drug and human trafficking. In order to encounter and solve these complex problems the state of Pakistan must ensure rule of law particularly a well-established and independent judicial system. Pakistan is an embattled state‚ but at the same time Pakistan and its people are also a
Premium Law Common law Judiciary
Birth Order Effect: Busted Winston Churchill once said “History will be kind to me‚ for I intend to write it.” Churchill was the oldest child in his family and eventually went on to become the Prime Minister of the United Kingdom; the question remains; does birth order determine who people will become? Cultural norms say that the oldest child is responsible and driven‚ while the baby of the family is spoiled and irresponsible; an evaluation of this idea needs to be taken. Children are not directly
Premium Personality psychology Psychology Big Five personality traits