A PROJECT REPORT ON “ A STUDY ON CUSTOMER SATISFACTION AT SHRI GANPATI HONDA (TWO WHEELER) IN BHOKARDAN” SUMITTED BY ABRAR K. SHAIKH GUIDED BY Prof. Miss. RUCHITA RAMANI SUBMITTED TO IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF DEGTREE OF MASTER OF BUSINESS ADMINISTRATION (MBA) AFFILIATED TO UNIVERSITY OF PUNE. THROUGH ASM’s Institute of Professional Studies Pimpri‚ Pune – 411018. Batch (2012-14) ACNOWLEDGMENT The sense of contentment and elation that accompanies
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Adam Smith and Karl Marx created the foundation for economics in the 18th and 19th centuries. While they had very different ideals‚ both men started with the idea of capitalism. Adam Scott‚ author of The Wealth of Nations‚ believed that an economy was most productive when people are able to produce as much as they would like for the price that they deem fair. Contrarily‚ Karl Marx believed that capitalism would only serve for those who were already wealthy‚ as they would be able to increase their
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Case Study: Adams Capital Management 1. Adams espouses a “market first” analysis of opportunity by looking for discontinuities. Is this substantive or window-dressing? Do the four types of discontinuities represent applicable guidelines? Are they comprehensive‚ or are there other discontinuity templates that a venture investor would find useful? 2. Analyze Structured Navigation. Is this a valid measurement of progress in early stage investing? Could such a program ever be a hindrance
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convient and cost effective. * Selling luxury finishing on a vehicle. Cross selling Cross selling is the action or practice of selling among or between clients‚ markets‚ traders‚ etc. or the action or practice of selling an additional product or service to an existing customer. The objectives of cross-selling can be either to increase the income derived from the client or clients or to protect the relationship with the client or clients. Example:- 1. A laptop seller offering a customer a pen-drive
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Job Title: Customer Service Agent Job Summary: A Customer Service Agent deals with customers mainly by email‚ but occasionally by telephone to handle customer inquires and complaints. The customer service agent obtains all pertinent information from the customer and acts a mediary on behalf of Half.com‚ between the sellers and the buyers to settle all disputes‚ inquiries and complaints. Relationships: The Customer Service Agent will have and maintain working relationships with other Customer
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Chapter 1 THE PROBLEM AND ITS BACKGROUND Introduction Employee motivation and job satisfaction have always been an important issue in an organization‚ but few organizations have not made motivation and job satisfaction top priorities or even neglected the issue at times. The failure of the managers in the organization to determine the motivational factors of the employees will create dissatisfaction of the employees which will eventually result to the decrease in productivity of the employees
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Services Marketing Case Study 1. Introduction to JetBlue and the JetBlue experience. How is it related to the overall business strategy? JetBlue was a low cost carrier operating in the US‚ serving a niche segment. It had different offerings for the customer segment it served. Value Proposition in JetBlue context: Simplified Maintenance High Manpower utilization Efficient scheduling – in the New York route Was voted the best airlines in terms of Customer Satisfaction Need
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Smith’s Influence in the Post-Smith Period One need not have perused this chapter to realize how great Smith’s influence on economics has remained in the two centuries after his death. But let us stop for a moment to consider how he affected some important scholars; we pause briefly to consider Edmond Burke (1729-1797)‚ Irish statesman‚ political theorist and philosopher. His Reflections on the Revolution in France (1790) is viewed by Muller as the “single most influential work of conservative thought
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The well-known case of Smith and Snipes Hall Farm Ltd. v. River Douglas Catchment Area [1949] 2K.B. 500 is helpful. In that case‚ the facts were as follows:- In 1938‚ the defendants entered into a covenant with eleven landowners who owned land along a certain stream. On a landowner’s payment of a part of the cost‚ the defendants would improve the banks on the stream and maintain the banks in future. Two years later‚ in 1940‚ one landowner sold her land to Smith who‚ in 1944‚ leased the land to Snipes
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If Karl Marx was the father of communism‚ the 18th- century Scottish economist Adam Smith was recognized as the father of capitalism. Smith had many profound institutions on the capitalism economic sphere such as the modern free market‚ the division of labor and the famous “invisible hand” theory. His fundamental economic ideas impact the economy during many periods from classical to neo-classical and even our modern economy. Smith’s notable institutions is widely acclaimed throughout the world.
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