COMPANY OVERVIEW: As one of the world’s most innovative retailers Tesco operates 2‚291 stores globally and employs 296‚000 people. As a company they focus on "Creating value for customers‚ to earn their lifetime loyalty" and strive to "be energetic‚ be innovative and be the first for the customer". They look to "use their strengths to deliver unbeatable value to their customers Tesco’s SCM Initiatives Tesco’s SCM relied heavily on the concept of ’Process Improvement’ and was guided by
Premium Supply chain management Electronic Data Interchange
2/3/2010 CHAPTER 5 Product and Service Strategy and Brand Management Slide 5-1 AFTER READING THIS CHAPTER YOU SHOULD BE ABLE TO: 1. Explain the offering concept and offering mix portfolio. 2. Describe how the marketing manager modifies the offering mix. 3. Identify and describe the stages in the new-offering development process. 4. Identify and describe the stages in the product life cycle. Slide 5-2 1 2/3/2010 AFTER READING THIS CHAPTER YOU SHOULD BE ABLE TO: 5. Explain the
Premium Marketing Brand management Brand
of New Products and Services It involve bringing two separate elements into accord: customer satisfaction and technical feasibility. R&D Objectives: 1. The definition of the target market 2. The product’s concept 3. The benefits the product will deliver 4. How the product will be positioned in the market 5. The product’s features‚ attributes‚ design specifications and requirements Product Strategy Quality Function Deployment (QFD) Alternative managerial technique for product development
Premium Marketing New product development
physical good and service good is intangibility of service good. Different from physical good‚ services are intangible activities which provide want‚ satisfaction and are not necessary related to the sale of a product or another service‚ and does not result in the ownership of anything. According to Berry and Parasuraman‚ a physical good is in essence an object while a service good is in essence a performance. Consumers cannot see‚ touch‚ weigh and test out a service good since service good cannot be
Premium
Combating Products & Services Summary: This article revolves around the concept of hybrid solutions i.e.‚ combining products and services into innovative offerings to attract more customers and provide superior value to them. The article identifies two basic characteristics of any offering- complementarity (when used together) and independence (used separately) based on which four types of hybrid offerings emerge. These are as follows: i. Flexible Bundle: These bundles (of product and service) are
Premium Quality of service
Management Case Study Delivering Success: How Tesco is Managing‚ Measuring and Maximising its Performance For more information please visit: www.ap-institute.com Delivering Success: How Tesco is Managing‚ Measuring and Maximising its Performance API Case Study Delivering Success: How Tesco is Managing‚ Measuring and Maximising its Performance By Bernard Marr Abstract: Tesco is one of the world’s most successful companies. This case study outlines how this world-leading retailer is
Premium Tesco Loyalty program Data analysis
To Organisation Organisation is one important element of the management process. It is next to planning. In management‚ organisation is both the process as well as the end-product of that process which is referred to as organisation structure. Such structure acts as the foundation on which the whole super-structure of management is built. Sound organisation structure is essential for the conduct of business activities in an efficient manner. It is within the framework of the organisation that
Premium Management Organization
Electronic Commerce: Products and Services Learning Objectives Upon completion of this chapter‚ you will be able to: 1. Describe electronic retailing (e-tailing) and its characteristics. 2. Define and describe the primary e-tailing business models. 3. Describe how online travel and tourism services operate and their impact on the industry. 4. Discuss the online employment market‚ including its participants‚ benefits‚ and limitations. 5. Describe online real estate services. 6. Discuss
Premium Electronic commerce Online shopping
the employees. As the employees watch the owner’s behaviour all the time. Designing the workspace to have a nice environment for the employees to work well in this will increase the efficiency of the company. Influences the aims and objectives of Tesco‚ as they have a large say in the company so therefore most of the aims and objectives that are put through are either from them or approved from them. Stakeholder 2: Customers as they give the feedback on what they think should be improved or what
Premium Management Strategic management Stakeholder
which need to be carried out regularly‚ in order for the business to reach its aims and objectives. Stock needs to be brought‚ the bills and finances need to be controlled‚ and customer service issues dealt with and so on. In a small organisation one or two people may do all the jobs‚ whereas in a large organisation people have to be specialized in many different individual tasks. In a large company it is easier to identify the separate functional areas‚ because groups of employees would work together
Premium Sales Customer service Customer