BACHELOR OF INTERNATIONAL HOSPITALITY MANAGEMENT ORGANIZATIONAL BEHAVIOUR The first important element of organizational behavior identified in the case situation is the communication between the guest and Johan. In Johan perception‚ the way the guest calling for Johan or other staff was rude‚ but maybe for the guest‚ it was nothing and it is the way how she called every other staff at other hotel as well. Hospitality industry is mainly about service. Therefore‚ no matter how rude the guest
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Enron Case study in OL1150 Unit 4 Accounting methods have changed over the last couple decades. Numerous Fortune 500 companies were concealing debt in an accounting method known as mark-to-market (Ferrell‚ O. C.‚ Hirt‚ G. A.‚ & Ferrell‚ L. 2005). Enron was one of several companies that was hiding their debt‚ while reporting annual earnings of $111 billion. Many Fortune 500 companies went under fire in the early 2000’s for their misleading accounting methods‚ leading investors to believe the company
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Case Study: Enron Corporation Accounting Scandal 1. What is Enron Scandal? Formed in 1985 from a merger of Houston Natural Gas and Internorth‚ Enron Corp. was the first nationwide natural gas pipeline network. Over time‚ the firm’s business focus shifted from the regulated transportation of natural gas to unregulated energy trading markets. The guiding principle seems to have been that there was more money to be made in buying and selling financial contracts linked to the value of energy
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Tran Lan Thu – 16725797 Consumer Behavior – Diploma of Commerce Case Study – What’s in Store at Umpqua Bank 1. How does Umpqua enhance consumer motivation by making itself personally relevant to customers? In order to enhance consumer motivation‚ firstly‚ Umpqua is supposed to get to know its consumer behavior by making itself personally relevant to customers. Secondly‚ the company should be creative to be outstanding among of its competitors. In details‚ beside of making different
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Name: Septiawan Vergian Fachrozie 125020207121023 Rizky Akbar 125020207121005 Pepsi Next Case Study In February 2012 the Pepsi Next product was launched into the US market. This case study provides students with an interesting insight into PepsiCo’s new product process and some of the challenging decisions that they faced along the way. Introduction Pepsi Next was launched by PepsiCo into the US market in February 2012‚ and has since been rolled out to various international markets (for instance
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MGT388 – Organisational Change Introduction Print media such as Fairfax media faces many challenges and threats today – threats to effectiveness‚ efficiency and challenges from turbulent environments – increased competition and changing customer demands are of great interest and importance in keeping organizations healthy and viable. To manage a turbulent situation‚ the leadership role is important during the change process. The leader’s task during the change processes is to convey the vision
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1. The collapse of Enron has cast revealing light not just on the corruption of business leaders‚ auditors and politicians but on the appearance of deregulated capitalism as it has emerged from the stock-market bubble. It has highlighted‚ too‚ the vulnerability of the broad layers whose pensions are tied up in the savings routine so ingrained in the economy. This failure has affected not only Enron’s employees but tens of millions of holders of 401(k) and defined-benefit retirement schemes. Enron’s
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Organizational Behavior Case for Discussion #1 Rewarding the Hourly Worker Hourly workers—people who are paid a set dollar amount for each hour they work—have long been the backbone of the U.S. economy. But times are changing‚ and with them so also is the lot of the hourly worker. As they can with most employment conditions‚ organizations are able to take a wider variety of approaches to managing compensation for hourly workers. And nowhere are these differences more apparent than in
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Enron‚ what caused the ethical collapse? Q1. What led to the eventual collapse of Enron under Lay and Skilling? A1. There are many reasons‚ which led to the collapse of Enron. With the senior leadership of the company not holding/staying true to the company’s code of ethics‚ not enforcing many laws (which led to the company violating those laws). Therefore‚ the inability of the senior leadership to ensure that there are not only written practices as to how business should be done‚ but actually
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Organizational Behavior Option A Cases: Automation in the Book Store and The Night Owl Answering Service Part 1) The field of Organizational Behavior is one that is very important when it comes to managing people and to make them work effectively. This begins with training. In order to understand these cases it is important to look at both the structure and environment of the company. In the case of the Automation in the Book Store‚ the company is a medium sized bookstore. Because this company
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