Volume VII‚ Issue I‚ June‚ 2011‚ Page 1 ‐ 22 COMPARISON OF SERVICE QUALITY BETWEEN PRIVATE AND PUBLIC HOSPITALS: EMPIRICAL EVIDENCES FROM PAKISTAN S. M. Irfan1‚ A. Ijaz2 1COMSATS Institute of Information Technology‚ Lahore – Pakistan 2Institute of Quality and Technology Management‚ University of Punjab‚ Lahore – Pakistan ABSTRACT Healthcare sector of a country needs special attentions from the government as quality of healthcare provides hope and relief to the patients and their dependents
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environment the organisations need to acquire knowledge and innovate fast enough. This dynamic‚ complex and globally competitive nature of the business requires learning organisations. CEO of British Petroleum Company John Browne (1995) says “Learning is at the heart of a company’s ability to adapt to rapidly changing environment.”(p.148) Many approaches are being articulated to build learning organisations. In this work‚ three articles which portray suggestions to build a learning organisation are being
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Organisation Behaviour is a study of a people‚ individuals and a group of people’s thinking‚ feeling and behaviour in a organisation. "That is‚ it interprets people-organisation relationships in terms of the whole person‚ whole group‚ whole organisation‚ and while social system" （Nwlink.com‚ 2008). Because most of us work in organisations‚ learning organisational behaviour is able to help us understand‚ predict and influence the behavious of others in organisational setting‚ and trends in organisational
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1.0 Introduction The aim of this report is to analyse two companies who have significantly different organisational structures. It will analyse the relationship between an organisations structure and culture and the effects on the business performance. Also the factors which influence an individual’s behaviour at work will be looked into. The two companies that will be focused on are: 1.1 British Telecom (BT) BT is a leading communications solutions provider serving customers throughout the
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Consumer Perception of Public & Private Sector Banks: A Service Quality Approach TABLE OF CONTENTS |S. NO. |PARTICULARS |PAGE NO. | | |Executive Summary |3 | |1 |Introduction |4
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Organisational Behaviour Definition Organisational Behaviour is a field of study that investigates the impact that individuals‚ groups‚ and structure have on behaviour within organisation for the purpose of applying such knowledge toward improving an organisation’s effectiveness. Organisational Behaviour is a field of study that investigates the impact that individuals‚ groups‚ and structure have on behaviour within organisation for the purpose of applying such knowledge toward improving
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4723 Self Assessment: 402 % MARK SELF ALLOCATED: 60% TABLE OF CONTENTS PAGE NUMBER 1 INTRODUCTION 3 1.1 THE NEED FOR ORGANISATIONS TO CHANGE 3 1.2 AIM OF DISCUSSION 3 2 PREPARING AN ORGANISATION FOR CHANGE 4 2.1 THE CONCEPT OF CHANGE 4 2.2 THE USE OF CHANGE AGENTS 5 2.3 THE LEARNING ORGANISATION 5 2.4 DEVELOPING A CHANGE MODEL 6 2.5 PREPARING NISSAN SA FOR CHANGE USING KOTTER’S EIGHT STEP PLAN 6 2.5.1 Establish a sense of
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Working Papers Department of Economics 9-1-2004 Productivity Growth and Efficiency in Indian Banking: A Comparison of Public‚ Private‚ and Foreign Banks T.T. Ram Mohan Indian Institute of Management‚ Ahmedabad Subhash C. Ray University of Connecticut Recommended Citation Mohan‚ T.T. Ram and Ray‚ Subhash C.‚ "Productivity Growth and Efficiency in Indian Banking: A Comparison of Public‚ Private‚ and Foreign Banks" (2004). Economics Working Papers. Paper 200427. http://digitalcommons.uconn.edu/econ_wpapers/200427
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* Study of Effect of Organizational Structure on Employee Trust * A comparison of different sectors A MAJOR PROJECT REPORT SUBMITTED IN PARTIAL FULFILLMENT FOR THE AWARD OF THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION UNDER GUIDENCE OF: - SUBMITTED BY:- DR. SHALINI NIGAM KHUSHBOO AGARWAL * (PROFESSOR)
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BANKING: COMPARATIVE ANALYSIS OF PUBLIC AND PRIVATE SECTOR BANKS INTRODUCTION: The economic reforms in India started in early nineties‚ but their outcome is visible now. Major changes took place in the functioning of Banks in India only after liberalization‚ globalisation and privatisation. It has become very mandatory to study and to make a comparative analysis of services of Public sector Banks and Private Sector banks. Increased competition‚ new information technologies and thereby declining
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