Unit 3: Organisations and Behaviour: Introduction: Organisational Behaviour (in short called as OB) is concerned with the study of the behaviour and interaction of people in restricted or organised settings. It involves understanding people and predicting their behaviour‚ and knowledge of the means by which their behaviour is influenced and shaped. Organisations are bodies or entities created for a stated purpose They may consist of one or more people. In the case of a sole trader or single operator
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The HSBC Money-Laundering Scandal Case Facts HSBC is one of the largest financial institutions in the world‚ with assets over $2.5 trillion‚ 89 million customers‚ 220‚000 shareholders‚ operations/affiliates in 85 countries‚ and 2011 profits of nearly $22 billion (HSBC‚ 2011a). Drawing upon evidence revealed following a year-long investigation into HSBC (Levin et al.‚ 2012)‚ seven areas of case fact illustrating key anti-money laundering (AML) and terrorist financing problems can be seen including:
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Investigation of online service quality of HSBC‚ with regard to customer satisfaction Case study based on HSBC Bank (UK) BY Nishar chozhivalappil 1092227422616 Dissertation submitted in fulfillment of the requirements for the degree in master of business administration at University of wales Student Name : Date : ------------------------------------------------- ABSTRACT The theoretical methodology adopted in this research study has been developed according to an existing methodology
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REPORT ON HSBC History of HSBC HSBC ( Hongkong Shangahai and Banking corporation) is among the largest banks in the world. It came into being in the year 1865 to enhance the growing trade between India‚ China and Europe. The idea of forming the bank came from the mind of Thomas Sutherland who had envisioned the growing demand of banking facilities in Chinese market and consequently the bank was opened in 1865 in Honkong and Shangahai. Very soon the bank had opened up branches around the world
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Describe the structure and organisation of the retail sector Retailers provide a service to customers at a profit. They are able to do this since the aspects of retailing – operating from an appropriate location‚ offering attractive product variety‚ ensuring enough stock is available to meet demand – add value to the products bought from suppliers and eventually sold to customers. Retailers cut their bulk deliveries from suppliers so individual customers can buy the quantity they require – very
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Organizational Structure: “It is the formal arrangement of jobs within an organization” Developing an organization structure manager go through the process called organizational design‚ that involves decision about six key elements i.e work specialization‚ departmentalization and formalization etc. Now we analyze the Citibank’s organizational structure according to these factors. Work Specilization: As work specialization is used to describe the degree to which activities is organization are
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customers and follow its strategy successfully. The factors that will be looked at are: The company‚ suppliers‚ intermediaries‚ customers‚ competitors and publics. The Company HSBC is one of the world ’s largest and most successful banks. To have an idea of its magnitude have a look at the organisational structure (appendix 1). In the UK alone it has 1700 branches‚ approximately 3000 ATM machines‚ over 42 000 cash machines and over 54 000 employees. Understandably a company the size of this
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HSBC is known as the “World’s local bank”. Originally called the HongKong and Shanghai Banking Corporation Limited‚ HSBC was established in 1865 to finance the growing trade between China and the United Kingdom. HSBC is now the second largest bank in the world‚ serving 100 million customers through 9‚500 branches in 79 countries. The company is organized by business line (personal financial services; customer finance; commercial banking; corporate investment banking and markets; private banking)
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is an attempt to make a bird’s view of the global strategies of HSBC over last five years and analyze them in the view of the current global financial scenario. This study lays a special emphasis on the emerging trends and opportunities in the emerging economies and tries to analyze the region specific strategies to serve these markets effectively and thus expanding the overall market base of the company. I. Executive summary HSBC holdings‚ one of the world’s oldest financial service conglomerates
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1) What problem did HSBC face in this case? What management‚ technology‚ and organization factors were responsible for the problem? Did HSBC management correctly identify the problem? HSBC Holding‚ with headquarters in London‚ is one of the world’s biggest and most successful banks. Like many others‚ the bank ran into problems during the global financial crisis of the late 2000s due in large part to its heavy exposure to the U.S. subprime mortgage market. HSBC not only originated mortgages‚ but
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