Communication Types Advantages Speaking Clearly Speaking clearly and knowing what you are talking about to customer is very important‚ this will gain their trust in you and help them to understand you. Listen actively You’ll strengthen your own understanding and make a better impression. Be enthusiastic and show an interest This will show the customer you are genuine and not doing it just because you have to. Keep the customer informed Keeping the customer in the loop and letting
Premium Customer service Customer Room
Travelling abroad is always a new and exciting adventure. There are lots of things to learn in a foreign country. However‚ we can find some problems that make our journey not as good as we could hope. Not only the rush‚ the baggage‚ the tickets‚ the airport‚ but also another climate‚ language‚ culture‚ customs make this new adventure‚ in some occasions‚ a bit stressful. Furthermore‚ this situation becomes even worse if we are travelling abroad for the first time. Therefore‚ in order to help people
Premium Medicine Infectious disease Disease
CAT- American History X In this paper‚ I will use CAT (Communication Accommodation Theory) to explain how convergence‚ divergence‚ and intergroup contact are illustrated within the film American History X. Convergence in CAT refers to the accommodativeness‚ the process concerned with how we both reduce and magnify communication differences between people in interaction. Talking about convergence‚ people tend to enhance interpersonal similarities and reduce uncertainties. The effect of converging
Premium Communication Accommodation Theory African American Race
future work of business travel agencies Nevmerzhitskaya‚ Julia Master’s Thesis Degree Program of Tourism 2013 Abstract Date of presentation Degree programme Author or authors Julia Nevmerzhitskaya Title of the thesis Scenarios of the future work of business travel agencies Group or year of entry YMA11 Number of pages and appendices 68 + 2 Supervisor(s) Jarmo Ritalahti This study focused on the future work of travel agencies in the business travel segment. It aimed at
Premium Tourism Travel agency World Tourism Organization
Industry Analysis TRAVEL INDUSTRY TABLE OF CONTENTS 1) INTRODUCTION 5 2) DEMAND ANALYSIS 7 2.1) GROWTH 7 2.2) GEOGRAPHICAL SEGMENTATION 10 2.2.1) GLOBAL DESTINATIONS 12 2.2.2) MODES OF TRANSPORTATION 14 ROAD TRANSPORTATION 16 RAIL TRANSPORTATION 17 AIR TRANSPORTATION 18 MARITIME TRANSPORTATION 20 2.2.4) SEGMENTATION BY AGE (IN EUROPE) 25 3) VALUE CHAIN DESCRIPTION 26 3.1) CONTENT SUPPLIER 27 3.1.1) SUPPLY ANALISYS 27 3.2) SUPPLY CHARACTERISTICS (KSF) 34 3.2) TRAVEL AGENCY 35 3.3) GDS (GLOBAL
Free Tourism Transport Transportation
contributed their time and ideas are sincerely appreciated especially to our lecturer en Hassan bin Abdullah without his ideas and criticism‚ this report would probably not be completed and meaningless. Furthermore to mr Thomas Vellu‚ director of Aldyma Travel & Tour Sdn Bhd for give us fully support and cooperate in doing this report and all the worker in this company who help us. Gratitude also goes to fellows team‚ Muhammad Soleh b. Ismail‚ Mohd Khairi Adlan b. Mohd Roslan‚ Nur Afifah bte Abdul Aziz
Premium Travel agency Airline ticket Marketing
Business/Corporate Travel Definition & Why: A corporate travel agent provides travel advice‚ research‚ and booking services to business clients. Corporate travel agents assist corporate executives and employees in making business travel plans in accordance with corporate policies regarding travel‚ as well as ensuring that business travel is completed in a way that respects employee and business scheduling while also reducing costs. The corporate travel agent may work in house for a company or may
Premium Travel Travel agency Travel agencies
Travel and Tourism [Name of the Writer] [Name of the Institution] Table of Contents The Travel and Tourism Sector Introduction The biggest and fastest growing industry in United Kingdom is the tourism industry. The common purpose of the industry is to provide goods and services to the tourists. However‚ defining tourism is not as simple as it seems to be. It is a complex industry. Tourism includes such activities of people that are carried out during travelling
Premium Tourism World Tourism Organization
The Authority on World Travel & Tourism Travel & Tourism 2011 Travel & Tourism 2011 Foreword Chapter 1: why Travel & Tourism? Chapter 2: A decade of Challenge and Change Chapter 3: 2011; A Mixed Picture Chapter 4: The Next Ten Years Chapter 5: Making it Happen © Copyright World Travel & Tourism Council 2011 USE OF MATERIAL IS AUTHORISED‚ PROVIDED SOURCE IS ACKNOWLEDGED Foreword Travel & Tourism is a truly global economic activity – one which takes place in destinations across the
Premium Tourism
Introduction MARRIOTT INTERNATIONAL Inc. Marriott International‚ Inc.‚ is one of the leading lodging and hospitality company. It’s been founded in Washington‚ D.C.‚ in 1927 and everything started with a root beer stand. The first hotel has been opened in 1957 and Marriott has established a culture and tradition of innovation‚ service and performance. At this moment Marriott International has around 3801 properties 660394 rooms in 74 countries and territories (http://www.marriott
Premium Marketing