International hospitality practice Raffles Hotel in Singapore Full Situational Audit of the Raffles Hotel and Develop a Strategic Place for the next 3 Years. Cover Page: Student Number‚ Module Code‚ Title‚ Module Tutor Table of Contents‚ List of Tables‚ Figures and Appendices Introduction Explaining the Purpose of the Report Brief Company Overview (10% of the assignment mark) 400 words External Audit: analysis of relevant macro-environmental (PESTE) and industry dynamics (Porter’s
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News Brief Hilton Hotels tops in customer satisfaction http://planyourmeetings.com/2006/06/01/hilton-hotels-tops-in-customer-satisfaction/ By Kristi Casey Sanders Published: June 1‚ 2006 Hilton Hotels Corporation leads the hotel industry in customer satisfaction‚ according to the latest statistics from the American Customer Satisfaction Index (ACSI). With a score of 78 points out of a possible 100‚ Hilton took the leadership position among the seven hotel companies mentioned in the survey
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NAIROBI’S FIVE STAR HOTELS CORPORATE SOCIAL RESPONSIBILITY PROGRAMMES AND THEIR IMPACT ON SOCIETY Kathurima Jane Mutimbi – M.Sc Department: Hospitality Management Supervisors: Dr. Alice Ondigi Dr. Godfrey Olukoye (Late) Corporate Social Responsibility‚ otherwise known as CSR‚ has been defined as the continuing commitment by businesses to contribute to economic development while improving the quality of life of the workforce and their families‚ as well as the local community and society. Studies
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Large Animal Husbandry Welfare Assignment Deirdre Barry‚ Sinead Collins & Kimberley Flood Group A Broiler Chickens Broiler chickens are reared for their meat have been selectively bred to grow incredibly fast‚ and now reach slaughter weight at about 6 weeks old. Broiler chickens now reach slaughter age twice as quickly as they did 30 years ago. But this fast growth leaves the birds vulnerable to painful leg problems and heart disorders. The muscle grows very quickly but the development of
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hospitality.”1 This is the stated philosophy of the luxury hotel company that Conrad Hilton‚ the founder of Hilton Hotels‚ used to extend his desire for his company to offer customers a kind‚ hospitable‚ and luxury setting. Conrad started the hotel chain by purchasing a single 40- room hotel from Cisco‚ Texas in 1919. Since then the corporation has grown into more than 2‚800 hotels and 490‚000 rooms in more than 80 countries as of 2006. Hilton Hotels Corporation headcourters are located in Beverly Hills
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Small Change What determines a movement? Malcolm Gladwell defines what pushes a movement to make a difference. He analyzes the concept of “strong ties” and “weak ties” and how these relationships affect an individual’s willpower and determination to help a cause. Gregory Orr puts these ideas into context in his memoir‚ “Return to Hayneville”‚ in which he recounts his experience and involvement in the civil rights movement of the 1960s. Malcolm Gladwell’s “Small Change: Why the Revolution Will
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To be successful in today’s world‚ organizations must quickly respond to a competitive and continuous changing environment. In most cases that means being innovative‚ reinventing themselves’ and changing many of the established ground rules of their own industry. Organizational leaders can’t allow their staff to settle and be content with ideas of the past. Organizations must challenge its management staff to embrace change while continuing to look for ways and methods to improve. In many instances
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Strategy to Structure: The Power of Systematic Organization Design Introduction The reviewed paper explores a comprehensive and yet flexible model for designing and launching new organization in the context of the process paradigm of organizational design. The Organization Design Model utilizes a four-phase framework that is 1. determining the design framework‚ 2. designing the organization‚ 3. developing the details‚ and 4. implementing the new design. Literature review Organization design is
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CASE STUDY THE WESTIN HOTEL Westin Hotels & Resorts is one of the most recognizable and highly-regarded brands in the leisure and hospitality industry‚ and features more than 120 hotels worldwide in a rapidly growing portfolio. The brand is owned and operated by Starwood Hotels & Resorts in addition to Westin; Starwood brands include St. Regis‚ The Luxury Collection‚ W Hotels‚ Le Meridian‚ Sheraton and Four Points by Sheraton‚ accounting for approximately 230‚000 rooms in 82
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Summary: The Hotel Paris’s competitive strategy was to use superior guest service and to increase the length of stay and return rate of guests‚ and thus boost revenues and profitability. HR manager Lisa Cruz had to form some functional policies and activities that support this competitive strategy‚ by choosing the required employee behaviors and competencies. She knew that employee selection had to play a central role in her plans. Producing satisfied customers required activities like inbound logistics
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