Organizational Culture Inventory Introduction The unit I selected to study is the Sales and Service department of the organization where I am employed‚ Verizon Telecommunications. It is the customer service department in which customers call in to order new service‚ add services or products to existing service‚ and report any questions‚ comments or complaints. In addition to placing orders for services‚ if a customer has a problem or a technical issue‚ my job is to analyze the problem or issue
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by Adrien Saget‚ Daniela Zuluaga‚ Eugeniya Shurinova and Mary Arro 1 Executive Summary Cosmetic industry is one of the fastest growing industries in today’s economy. Despite the financial recession and instability the market of cosmetics keeps growing. Trends are changing rapidly: what a couple of years ago was a niche market and was aimed at a narrow range of customers today becomes a must if a company wants to survive. A number of EU countries have developed a large trade surplus and a significant
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Organizational Culture Inventory The organization I chose to study is T-Mobile USA. I have been working for T-Mobile for almost 5 years now. T-Mobile USA is a telecommunications provider. It’s a subsidiary of Deutshe Telekom in Germany. T-Mobile sells cell phones and provides mobile network service for its customers. I am a technical support representative in one of the many call centers. I have been there through many organizational changes. As shown in the OCI Circumplex‚ the primary style of
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The Organizational Culture Inventory (OCI) is where people describe the behaviors and expectations that make up prevailing cultures of their organizations. This is an approach for mapping organizational cultures developed by Human Synergistics. (P.29 Organizational Behavior) The OCI is a system of beliefs and values that shape the attitudes of members‚ guides their behaviors at work‚ and influences their performance goals and aspirations. The OCI maps use these results to describe three alternatives
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Current Culture According to the Organizational Culture Inventory‚ the primary style of L’Occitane is approval‚ dependent‚ competitive‚ and perfectionistic. L’Occitane is a retail company that sells high-end beauty products. We have to avoid any conflict either between the employees or with the customers. As a sales associate‚ we have to contact the store manager or the
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Keller Graduate School of Management [pic] GM 591: Organizational Culture Inventory Results for ABC IT – Business Solutions Group. Instructor: Rick Lochner Prepared by: Venkata Kumaran Date: 20-JAN-2010 TABLE OF CONTENTS 1.0 Introduction 3 2.0 Current Culture 3 2.1 Cultural Type 5 2.2 Behaviors Associated with the Current Cultural Type 5 3.0 Targets for Cultural Change 6 4.0 Potential Benefits & Risks of Cultural Change 8 4.1 Benefits
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Three general types of organizational culture—constructive‚ passive-defensive‚ aggressive-defensive: The organizational cultural inventory measures 12 sets of normative beliefs or shared behavioral expectations associated with three general types of cultures‚ Constructive‚ Passive-Defensive‚ and Aggressive-Defensive. Constructive cultures—in which members are encouraged to interact with others and approach tasks in ways that will help them meet their higher-order satisfaction needs‚ are characterized
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Organizational Culture & Innovation Author: Name of Institution: Abstract Organizational culture entails a pattern of behavior that an organization or its member has‚ consistent with the ideals of that organization. Organizational culture can at times become a liability when it becomes a hindrance to change and improvement. The norms and the values that members of the organization internalize can lead them to resist change. This is especially so when that change seems to be in conflict
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ORGANIZATIONAL CULTURE AND THE DEVELOPMENT OF ORGANIZATIONAL CULTURE 1. INTRODUCTION One of the significant elements while discussing about organization development is to discuss its own existing culture as the culture itself is part of organization behavior that gives significant role in shaping organizational sustainability. Above all there is a need to recognize the right culture for any organization to achieve excellence. Peters and Waterman (1982) clearly described organizational
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Definition “Organizational culture refers to a system of shared norms‚ beliefs‚ values‚ and assumptions which binds people together‚ thereby creating shared meanings.” (Larson‚ 2011) Summary In the article‚ Organizational Culture‚ Linda Simmons discusses the many facets of organizational culture. She talks about how organizational culture can be styled as an artichoke. You have to peel back the layers in order to get to the heart. She stated that “discerning the organizational culture is a first
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