Introduction United Parcel Services Inc. (UPS) is the leading company offering a wide range of solutions such as freight and package transportation. The company has its headquarters in Atlanta. In 2013‚ United Parcel Services Inc. failed to deliver a larger percentage of its packages to the intended destination within the anticipated time. The primary cause of the problem experienced during the 2013 Christmas period was an increase in the level of demand for the package deliveries that the company
Premium United Parcel Service United States Postal Service United States
Running head: United States Postal Service Case Study United States Postal Service Case Study Keller Graduate School of Management Professor R. Lee – GM588 Managing Quality Abstract The following case study discusses the Voice of the Employee‚ which supports improved internal process (Voice of the Business) and how the Voice of the Business supports customer satisfaction (Voice of the Customer) of the United States Postal Service. Included in the case study are suggestions for other measures
Premium United States Postal Service Management United States Constitution
Team 10: Akua Acheampong‚ Jody Grewal‚ Kieng Iv‚ Rhea Rasquinha October 14th 2010 To: Current and Prospective Investors From: JARK Inc. Fund Managers re: Battle for Value‚ FedEx Corp. vs. United Parcel Service‚ Inc. The purpose of this memo is provide a recommendation on whether to invest in FedEx or UPS‚ given that the air transportation market in China is now open to both companies. Outlined in this memo are an assessment of the strategic approaches and an evaluation of the financial and
Premium United Parcel Service United States Postal Service Management
Organizational Planning Walter McCoy Goodwyn University of Phoenix – Online MGT/521 June 15‚ 2015 Learning Team C Darren L. Fox Jose Ortega Martinez Karan Singh Abstract We are a team of managers at United States Postal Service (USPS). Upper management is concerned thatthe structure of the division our team manages is not accomplishing goals as efficiently as it could‚ As a result‚ management has asked Team C to review the current organizational structure and recommend needed changes. Team C
Premium Management Organization Plan
whose name was Steve‚ isn’t there. Not because he passed away‚ but because he had been let go. The United States Postal Service is very important and should not be expected to change in this changing world‚ because it is part of our history‚ gives people jobs‚ and is cheaper than other services like UPS and FedEx. The United States Postal Service (USPS) is part of american history‚ the true first postal office‚ beginning on July 26‚ 1775. This was when USPS’s
Premium Family Mother English-language films
INTRODUCTION Courier services began during the late 19th and early 20th centuries‚ with small companies running them in a handful of cities across the US. Few homes had telephones and personal messages had to be carried by hand. Some early companies provided delivery of luggage and other packages. With the rise of large retail and department stores in the early twentieth century‚ package delivery services became more popular. The services grew over the next several decades. Courier companies traditionally
Premium Mail Courier United Parcel Service
“Entrepreneurs” “Entrepreneurship” “Startup Company” “Entrepreneurial Economics” Entrepreneur Key terms: * Entrepreneur * Social entrepreneur * Serial entrepreneur * Lifestyle entrepreneur * Treps Paraphrasing: Entrepreneur is a person who is willing to put his career and financial security on line with risk in name of new idea and spending time as well as money in new venture. Entrepreneurs have managerial skills‚ team building skills‚ problem solving skills‚ skills
Premium Entrepreneurship Joseph Schumpeter Economic growth
MBA 640: Organizational Behavior Nicholaus R. McNeal April 26‚ 2011 INTRODUCTION Organizational behavior is vital to the success of any organization. When the organization’s behavior is not effective‚ there is a chance the company will suffer. This paper will evaluate the organizational structure of Federal Express‚ in particular FedEx Express (FedEx‚ 2011). ORGANIZATIONAL CULTURE (FORMATION AND EFFECTS) FedEx has acquired a reputation for possessing a strong customer-service organizational
Premium United Parcel Service United States Postal Service Organizational studies
its early years‚ because it didn’t directly compete with UPS’s ground service. The problem was that Federal Express identified a market that was much larger than anyone anticipated‚ including UPS. Brewster says: “By the early 1980s‚ customers were beginning to ask UPS drivers and sales professionals why UPS wasn’t offering next day delivery. UPS‚ a company that had built its reputation and name on the high standards of its service‚ had been outplayed at its own game.” UPS did eventually respond to
Premium Advertising Marketing United States Postal Service
important due to the past workplace violence at the post office. The VOE placed the emphasis on providing safety and security in the workplace and improving employee relations. Our stated in our text‚ “Researchers have repeatedly demonstrated that when service worker satisfaction is high‚ customer satisfaction is high‚ and that when job satisfaction is low‚ customer satisfaction is low.” (Evans & Lindsay‚ 2011) Utilizing the balanced scorecard approach‚ the USPS gauged the VOE by measuring safety based
Premium Balanced scorecard Management Strategic management