Running head: TOTAL QUALITY PIONEERS PAPER Total Quality Pioneers Paper Martin QUALITY MANAGEMENT AND PRODUCTIVITY MGT/449 Nancy Johnson Feb 20‚ 2010 Total Quality Pioneers Paper Even though people do not want to change‚ pioneers are needed because the reason we need pioneers is to become more innovative and in order to survive in business one needs to explore new ideas. Throughout history‚ there have been many different pioneers perhaps some of the most recognizes pioneers are the
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Assignment 1: Organizational Analysis Tiffany Williams Professor Fortune Nichols Taylor BUS 310 January 31‚ 2013 1. Describe the organization‚ what it does‚ the customers it serves‚ and its size. The organization I work for‚ Blue Cross and Blue Shield of North Carolina is an organization that exemplifies organizational analysis. An organizational analysis is a process by which an organization’s systems‚ capacity‚ and functionality are assessed in order to increase its efficiency‚ performance
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challenge that every business faces when they become aware of the need for improvement. TransAct Insurance Corporation (TIC) provides automobile insurance throughout United States of America. Last year a new president was brought in by TIC ’S Board of Directors to improve the company’s competitiveness and customer service. After spending several months assessing the situation‚ the new president introduced a strategic plan to improve TIC ’S competitive position. He also replaced three vice presidents
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Organizational culture influences many aspects of workplace life. A workplace with strong beliefs‚ values‚ behaviors‚ ideas and expectations define an organization. Well-communicated beliefs‚ values‚ ideas and expectations influence employee’s behavior and determine how employees communicate with others throughout the organization‚ thus defining the organization’s culture. Over the years‚ the topic of organizational culture has been studied in many disciplines from anthropology to sociology. A prominent
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Seven Basic Management Tools "The Old Seven." "The First Seven." "The Basic Seven." Quality pros have many names for these seven basic tools of quality‚ first emphasized by Kaoru Ishikawa‚ a professor of engineering at Tokyo University and the father of “quality circles.” Start your quality journey by mastering these tools‚ and you ’ll have a name for them too: "indispensable." 1. Cause-and-effect diagram (also called Ishikawa or fishbone chart): Identifies many possible causes for
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Chapter 1 - The Field of Organizational Behavior Multiple Choice Questions 1. Pharmacia is an example of a company that: a. experienced culture clashes as a result of a merger. b. ignored technological advances to its harm. c. is a great employer in terms of human resources‚ but an unprofitable company. d. focused on balance sheets rather than human resources. Answer a Page 2 2. _____ is a structured social system consisting of groups and individuals working together to
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Downsizing And Organizational Culture Thomas A. Hickok -------------------------------------------------------------------------------- Abstract In this article Hickok argues that‚ ultimately‚ the most prominent effects of downsizing will be in relation to culture change‚ not in relation to saved costs or short-term productivity gains. In particular‚ the author notes three observations in relation to the impact of downsizing on organizational culture. First‚ it clearly appears that power
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Organizational Diagnosis Organizational Diagnosis is an effective ways of looking at an organization to determine gaps between current and desired performance and how it can achieve its goals. In recent years organizational diagnosis has evolved from a technique used as part of the organizational development process to a major technique in its own right. Effective diagnosis should be an organic process in that as you start to look at an organization and its structures and what it does and
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Name: QUALITY MANAGEMENT MID TERM EXAM Question You are a project management consultant assigned to a small manufacturing firm that has been experiencing a myriad of problems. After conducting interviews and fact-finding with key managers‚ you have observed the following: •Company revenues and profits have fallen dramatically over the previous 12 months‚ along with a drop in market share •Customer complaints have reached an all time high •Employee morale is at an all time low •The
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organizational design paper: description and assessment of a group practice family medicine clinic Introduction An organizational design specifies and describes the formal and the informal structures and processes within an organization through which the organization pursues its mission and objectives. An organizational design‚ thus‚ is the framework within which an organization functions. Both internal forces and external forces influence the character of an organization’s design. An
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