Module 3: Internal and External customers Apple likes to say “The soul of the apple experience is in its people”‚ the internal customers who are trained‚ motivated and empowered to do what is right for the external customer. When you visit an apple store there is a purposefully designed customer experience part of which is communicated by apple’s internal customers. When you walk the store you are greeted with a warm friendly welcome within seconds of stepping inside. Apple’s internal customers
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H A P T E R Organizational Culture Learning Objectives After reading this chapter‚ you should be able to: • Describe the elements of organizational culture. • Discuss the importance of organizational subcultures. • List four categories of artifacts through which corporate culture is communicated. • Identify three functions of organizational culture. • Discuss the conditions under which cultural strength improves corporate performance. • Discuss the effect of organizational culture on business
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Values and ethics are of high importance in determining the nature of a society or a culture. They are used as complimentary terms but they mean different in literal sense. Values define personal character and refer to the beliefs that a person practices when he interacts in personal and social relationships. The conduct exhibited by the person in personal-social behaviors gives a correct evaluation of his morals. Values identify the way a person lives. Ethics are the codes or standards of conduct
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Is The Way Forward Really Ford’s Way Forward? Sameer Kirtane Rachit Shukla Louis Wang Jimmy Zhan Overview • • • • Ford’s current status Industry Analysis Recent History What is the Way Forward? – Operations‚ Infrastructure and Human Resources – Marketing and Sales – Technology Development • Recommendations Current Status • Leadership change • Market share ↓ since 2000 from 23.7% to 15.5% in N.A. • Reported loss of $1.2B qtr ending Sept. 2006 • On its way to losing $8-9B in 2006 alone
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Diageo Diageo is a British multinational alcoholic beverages company headquartered in London‚ UK. Diageo is the worlds leading premium drinks company with a large range of beverage alcohol across the collection of spirits‚ wine and beer. Diageo’s beverage brands include: * Smirnoff * Baileys * Johnnie Walker * Captain Morgan * J&B The word Diageo comes from the Latin for day (dia) and the Greek for world (geo). We take this to mean every day‚ everywhere‚ people celebrate
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Structural Functionalism is simply known as Functionalism; it is defined as a system of parts‚ all of which serve a function together for an overall effectiveness and efficiency for society. This theory views norms‚ customs‚ traditions‚ and institutions that surround society and society should acknowledge different elements to gain social stability. Failure to do so results in imbalance‚ negative attitudes‚ war‚ and misunderstanding in a community. An example can portray this concept: for instance
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Introduction 4 Chapter 1 Importance of Organizational Culture 5 Chapter 1.1 The Components of Culture 5 Chapter 1.2 Strong and Weak Organizational Cultures 7 Chapter 2 Managing of Organizational Culture 8 Chapter 2.1 Skills needed for Managing Organizational Culture and Culture Change 9 Chapter 3 Organizational Culture Change 10 Chapter 3.1 External Forces 10 Chapter 3.2 Internal Forces 10 Chapter 3.3 Resistant to Change 11 Chapter 4 Consequences on Organizational Performance 14 Chapter 4.1 Company
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BGMT 20010 Operations and Supply Chain Management Report December 2011 ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- DANKERS FUNITUTE LTD ------------------------------------------------- ------------------------------------------------- THE NEW BUSINESS PLANNING CASE ------------------------------------------------- ------------------------------------------------- “If
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CIRCUIT BREAKER CIRCUIT BREAKER IS A MECHANICAL SWITCHING DEVICE CAPABLE OF MAKING ‚ CARRYING AND BREAKING SERVICE CURRENTS. IT SHALL ALSO MAKE ‚ CARRY FOR A SPECIFIED TIME AND BREAK UNDER SPECIFIED ABNORMAL CONDITIONS SUCH AS A SHORT CIRCUIT . LVSM8.PPT/NRS BASIC FUNCTIONS OF A CIRCUIT BREAKER TO MAKE‚ CARRY & BREAK SERVICE CURRENTS TO PROTECT THE SYSTEM AGAINST ABNORMAL CONDITIONS LIKE OVER LOAD‚ SHORT CIRCUIT AND EARTH FAULT TO PROVIDE THE RIGHT DISCRIMINATION TO ENSURE CONTINUOUS SUPPLY
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STUDENT RIGHTS AND RESPONSIBILITIES University of Phoenix recognizes and accepts its obligations under the Americans with Disabilities Act of 1990‚ the Rehabilitation Act of 1973‚ and the ADA Amendments Act of 2008‚ prohibiting discrimination on the basis of disability and requiring the University to provide reasonable accommodations to qualified disabled students in all University programs and activities. To provide any reasonable accommodation(s) for your disability‚ we recommend that you follow
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