9 | Case study- I | 11 | Case study- II | 13 | Conclusion | 24 | References | 24 | 1. INTRODUCTION Business process re-engineering is a business management strategy‚ originally pioneered in the early 1990s‚ focusing on the analysis and design of workflows and processes within an organization. BPR aimed to help organizations fundamentally rethink how they do their work in order to dramatically improve customer service‚ cut operational costs‚ and become world-class competitors. In the mid-1990s
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justice. In some cases this is made possible via restorative justice process. This process is all about bringing the victim and the offender together. Restorative justice process: Restorative justice process is a process where the victim of a crime and the criminal are brought together to share their thoughts and feeling. The purpose of this is to help each side understand the pain that was caused by the crime. The three main processes most often identified with
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BPO * Indias English speaking advantage is fast diminishing as countries like china are making huge efforts to increase their English speaking population. * BPO industry is cost sensitive and clients will not hesitate to shift BPOs or move to other countries that offer services at lower costs. * ONLY ONE ANSWER IS ENCOURAGING MORE RURAL BPOs. We have done research by collecting some information from employees who are working in urban and rural
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The Process of the Criminal Justice Process Ticauda Coleman Strayer University Dr. Denise DeShields January 13‚ 2013 The topic that I chose to describe is the criminal justice process. The criminal justice process is described as a process that involves a series of steps beginning with the investigation of the crime and the arrest of the suspect. The next step following the investigation is the pretrial activities‚ which include the first appearance‚ a preliminary hearing‚ information or
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Lecture: Business Process Management (BPM) Business Process Management (BPM) is a management approach focused on aligning all aspects of an organization with the wants and needs of clients. It is a holistic management approach that promotes business effectiveness and efficiency while striving for innovation‚ flexibility‚ and integration with technology. Business process management attempts to improve processes continuously. It could therefore be described as a "process optimization process." It is
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Development: Writing Routine‚ Good-News‚ and Goodwill Messages Most business communications can be prepared by following one of three patterns or methods of development: Direct Order‚ Indirect Order‚ or Persuasive Order. This lecture will discuss the direct order that is used for most routine‚ good-news and goodwill messages. Learning Objectives: □ To understand methods of development for writing routine business messages. □ To recognize structure of presenting routine messages
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Strategies for business process outsourcing: An analysis of alternatives‚ opportunities and risks Author: Subrata Chakrabarty Electronic Business: Concepts‚ Methodologies‚ Tools and Applications‚ vol. 1‚ no. ch020‚ pp. 290312‚ 2009 290 Kindlv include citation for references: Chakrabarty‚ S. (2009). Strategies for Business Process Outsourcing: An Analysis of Alternatives‚ Opportunities‚ and Risks. In I. Lee (Ed.)‚ Electronic Business: Concepts‚ Methodologies‚ Tools‚ and Applications
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have to be protecting from criminals and all other perpetrators by the government through its security agencies and the judicial system. However‚ to ensure that all the arrests made by the police force are legal‚ the suspect should be taken to court where the court has the sole responsibility of proving his or her innocence or guiltiness. The criminal process often begins with a stop or an arrest after a suspect is apprehended. The criminal process could end at any point up to the time of sentencing
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Quality management tools and methodologies used in Six Sigma Six Sigma makes use of a great number of established quality management methods that are also used outside of Six Sigma. The following table shows an overview of the main methods used. 5 Whys Analysis of variance ANOVA Gauge R&R Axiomatic design Business Process Mapping Catapult exercise on variability Cause & effects diagram (also known as fishbone or Ishikawa diagram) Chi-square test of independence and fits Control
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Business Process Redesign or Reengineering Business Process Redesign (BPR) or Reengineering is "the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical‚ contemporary measures of performance‚ such as cost‚ quality‚ service‚ and speed" (Hammer and Champy‚ Reengineering). Since the BPR idea has surfaced it has been under constant ridicule by the popular press. They say it takes far too long‚ creates management headaches‚ fails 70% of the
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