OTIS and the Central Role of Information and IT 5/17/11 Otis Elevator had been known as an “old-line” industrial company which manufactured goods but had not been renowned for delivering services to their customers. Otis was a global company with 90% of its employees (approx. 54‚000) working outside of the United States[1]. In the elevator industry at the time (circa 2004)‚ most profits were being realized through the maintenance and repair of existing units and not by the sales of new units
Premium Customer service Customer Sales
The Otis Elevator company founded in 1853 has grown to 7.9 Billion dollar enterprise. It is an integral part of United Technologies contributing 35% to its profits. The growth of Otis has been manly due to acquisitions across the world; this activity has bought in many different working methods and organization culture. Otis had many competitors in various parts of world including foreign multinationals Hitachi‚ Kone etc. The market for new elevators was maturing and there were fewer orders for
Premium
Elevators have distinguished themselves as a component of our modern world. They guide us to our destinations faster and help us innovate our technologies to higher levels to keep up with our fast-paced world. Based on simple machinery‚ its minimalism proves to be the heart beat of our improving industrial communities. Although Elijah Otis improved the invention of the elevator in 1850‚ the composition‚ structure‚ and limitations are still improving today. Though there are many types of elevators
Premium
in disguise. • Direct Objective Appositive. 1. Christmas Eve afternoon we scrape together a nickel and go to the butcher’s to buy Queenie’s traditional gift‚ a good gnaw able beef bone. 2. The Otis Elevator Company‚ the world’s oldest and biggest elevator manufacturer‚ claims that its products carry the equivalent of the world’s population every five days. 3. Though her cheeks were high-colored and her teeth strong and yellow‚ she looked like a mechanical woman
Premium
Executive Summary Dear Mr. Bousbib: These are exciting and challenging times at Otis Elevator Company. We are currently the largest manufacturer‚ installer‚ and servicer of elevators‚ escalators‚ and moving walkways in the world.[1] Just two years ago we completed the second largest acquisition in company history by adding Amtech Elevator Services. This acquisition has proven to be a key strategic maneuver as we have eliminated an industry rival while increasing the company’s revenue‚ operating
Premium
Otis Elevator Case 9/7/12 Otis’s management made vast improvements in their corporate vision to obtain a strategic advantage over their competitors through the introduction of OTISLINE and their e*Logistics programs. Otis’s George Davis urged the company to create a centralized customer service system which would allow them to introduce the concept of 24 hours 7 days a week to their customers. OTISLINE was mainly set up in order to increase customer satisfaction as a result of only having a
Premium Service system Service Strategic management
What kind of company is Otis? OTIS Elevators started out in 1853 by the invention of the “safety brake elevator.” Their core business is designing‚ installing and provide service within the industry of elevators‚ escalators and walkways. Today OTIS operates worldwide‚ with headquarter in the U.S. and different facilities located in European and Asian countries. Through this they have managed to become market leaders in their field. Throughout time the business focus of OTIS have changed. Today the
Premium Customer service Management
Value Chain as a Company Strategy Introduction Now a day‚ many companies are trying to improve their value chain in order to use the value chain as a strategy in the manner of meeting the customers need and satisfaction. One of the strategies they are using with value chain is to gain competitive advantages for rival among their competitors. Value chain actually can discover and fulfil what customers want and the identification of customer needs will hence become one of the ways to surpass their
Premium Strategic management Marketing Value chain
Value Chain Submitted by: ARMIE C. CACATIAN MIS Introduction A value chain is a chain of activities that a firm operating in a specific industry performs in order to deliver a valuable product or service for the market. It is a systematic approach to examining the development of competitive advantage. It helps in the identification of the core competencies of an organization. The higher education has undergone significant changes in the recent past. The notion of “business approach of education
Premium Education Higher education University
The brand value chain The majority of companies that still follow the main principles of the industrial economy will face great difficulties in the value economy of the future. When the company defines itself by its products‚ far too many resources will be tied up in the product system. Alarm bells should ring when investment in products‚ services‚ divisions and departments are inflated when compared to a company’s actual market access. Fortunes are spent on developing new products without taking
Premium Marketing Brand management Strategic management