manufacturing/service industry (OTISLINE Case). 1. IT provided OTISLINE with competitive advantage in elevators service sector as based they were able to build a centralized ‚ reliable‚ efficient‚ high quality‚ faster responsive customer service system. 2. The same infrastructure for OTISLINE was used across different value chain to enhance the productivity of elevator sales representative and service mechanics groups‚ ex NES application could be connect by calling OTISLINE. 3. Top of the line
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OTISLINE Implementation We can comfortably divide the implementation of OTISLINE in two parts. One would be the installation and upgradation of infrastructure and the other would be efficient training of the staff. These two aspects were key to the success of OTISLINE in achieving their target of improving service quality to customers and increasing the visibility of their service business. In terms of infrastructure a free toll free number was made available through which customers could connect
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conceived the idea of Otisline. What would be your arguments to convince the management for investing in this project? Ans: There exist cut-throat competition for new equipment sales and service of elevators in US market. We have been facing neck to neck competition from our competitors like Westinghouse‚ Fujitec‚ Schindler etc. In order to gain an advantage over the competitors in the high profit generating services department we must switch to better technology i.e. OTISLINE. Following are the
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employed by NAO in 1985‚ most handled both call-backs and preventive maintenance. According to NAO OTIS could save up to $5 million by reducing call-backs which centralized system could make possible achieve Q2: How was value created in this model? OTISLINE proved to be greatly beneficial to the company in terms of following value propositions- 1. Responsiveness: Fact: Reduced response
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UNDERSTANDING THE CASE PROCESS INTRODUCTION The purpose of this section is to help you to understand what a case is and how you‚ as a student of business‚ can more effectively prepare your answers and benefit from a case discussion. The material covered in this section includes: 1. Understanding what a case is. 2. Reading a case effectively. 3. Analysing and preparing for a case discussion. 4. Reporting your case findings. 5. Discussing the case. 1. Understanding what a case is. Socrates
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& PRESENT YOUR ESOURCING BUSINESS CASE MAY 17‚ 2011 Can’t attend ISM’s 96th annual International Supply Management Conference this week? Don’t worry; we have some helpful notes from the conference to share with you. Lauren Panza‚ managing director of the greater Atlanta area for Iasta‚ attended the presentation‚ “Indirect Purchasing: Getting a Seat at the Table” yesterday morning. The presentation outlined how to build and present a strong business case to executives for indirect sourcing projects
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Case management Objective: The court has a duty to actively manage cases pursuant to rule 25(rule of civil procedure 2000)….. what is the overriding objective of managing cases? * (1) These Rules are a new procedural code with the overriding objective of enabling the court to deal with cases justly. * (2) Dealing with a case justly includes‚ so far as is practicable – * (a) ensuring that the parties are on an equal footing; * (b) saving expense; * (c) dealing with the case
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Case Analysis Guidelines & Suggestions Content: Your case write-up should focus on and answer all the key questions in the syllabus – do not omit any of the questions. The length limitation on this paper is short‚ so please jump right into answering the questions. There is no need to summarize your points in the beginning or to review what happens in the case. You must use your own judgment as to which questions need more space than others‚ however‚ remember that all claims or recommendations
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MGT 3302 Case #1-Diversity at PepsiCo 1. If I were just appointed the HR manager at PepsiCo‚ I would implement several mandatory training sessions for the employees and board members. In order for a company to integrate a diversified culture into their organization‚ every single member of the company has to be involved. Several key components that would be introduced would be legal awareness‚ cultural awareness‚ and sensitivity training. Legal awareness would be a very important training component
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anything associated with the Madeleine case was on the British and Portuguese news‚ who were reporting that a young girl had gone missing from a family villa without an apparent trace. Rewards were offered by numerous wealthy celebrities and the Sun newspaper for the safe return‚ or any information regarding her disappearance. The people of Dewsbury Moor however‚ who had also months previously heard and witnessed the whole media circus surrounding the McCann case were now themselves faced with a missing
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