Summer Internship Report On SERVICE PROCESS IMPROVEMENT: IMPROVING THE ORDER TO CASH PROCESS By Anirudh Subramaniam A0101910336 MBA Class of 2012 Under the Supervision of Mr. Shyamsunder Pal Professor Department of Operations & Decision Science In Partial Fulfillment of Award of Master of Business Administration AMITY BUSINESS SCHOOL AMITY UNIVERSITY UTTAR PRADESH SECTOR 125‚ NOIDA - 201303‚ UTTAR PRADESH‚ INDIA 2011 DECLARATION I‚ Anirudh Subramaniam student
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2 Assessment Reference: OPM/July 12/1 Operations Function “Process Design & Improvement” Management Consulting Industry Introduction This focused discussion shall address a “service” oriented organization (ABC)‚ operating in the management consulting arena. ABC has been named as such for confidentiality purposes. The scope of this discussion encompasses Process Design (Positioning and Analysis) and Improvement. In order to satisfy the scope of the discussion multiple sources
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Team 12 Process Improvement Survey * Each Team Member will complete this survey individually by every Wednesday @ 11:30 pm CST. * Select the most appropriate response in the drop down according to your feelings and experience. * All areas with strongly disagree and disagree responses should be submitted to the team leader. * The team leader will address these areas with the team for improvement initiatives. * Please check drop down list for Strongly Disagree /Disagree/ Agree/Strongly
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students‚ we are subjected to read many works of literature through our academic careers that to say the least‚ we would find to be either boring or complete dribble. That was my presumed attitude while beginning this book The Goal: A Process of Ongoing Improvement. Thumbing through the book‚ I would read bits and pieces here and there and I thought to myself. “How the heck am I going to finish this book? Or even be able to understand what is going on in this thing?” However I was very wrong after
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in the world of business process improvement can take many forms. From an automation standpoint‚ no one knows more about the subject than the IT professionals within an organization. From the business unit perspective‚ no one knows more than the department professionals. The article selected for this analysis is titled "Whose is Process Improvement Anyway?" by Meridith Levinson. It describes two separate organizations that utilize IT in their business process improvement strategies. It further describes
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company is to continuously improve the quality of products and services. The basis improvement of a process can be effectively carried out through the use of process mapping which is a technique to define a business entity with the purpose of quality improvement. The aim of this report is to conduct process mapping and improvement at “Michel’s Patisserie” which includes a diagrammatic representation of the process chain as well as the key functions and interactions. The report is composed of five
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Business process and plans Table of contents Abstract ………………………………………………………………pg 2 Introduction ………………………………………………………….pg 2 Task 1…………………………………………………………………pg Task 2…………………………………………………………………pg Task 3…………………………………………………………………pg Conclusion…………………………………………………………….pg Reference……………………………………………………………...pg Abstract Introduction Task1 1. 1 As we know‚ as a support organization and operation of two basic elements---- organizational
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Journals | Summaries | Marketplace | Software | Gadgets | Introduction | Main Topics | Search maaw | Grad Course | Textbooks | Journal Bibs | Links | Maaw ’s Blog | Videos | Contribute | Goldratt‚ E. M. and J. Cox. 1986. The Goal: A Process of Ongoing Improvement. New York: North River Press.Summary by Chris Hourigan University of South Florida‚ Spring 2001 | The Goal is a very compelling novel. Novel‚ HUH!! Who ever heard of a novel about a production plant? Well‚ Eli has made the production
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Quality Improvement Plan – Executive Summary Wanda B. Grant HCS/588 October 27‚ 2014 Lee Tompkins Quality Improvement Plan Executive Summary The Veteran’s Affairs health care division has many components and one of those components are community based out-patient clinics (CBOCs). The Greenville North Carolina Veteran’s Affairs Health Care Center is one of the CBOCs in Eastern North Carolina. This CBOC offers primary care and specialty services including behavioral health services and pharmacy.
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the SAMS financial institution’s probably increase in effectiveness and efficiency through implementation of an electronic document system. We make estimates about what changes to timing will occur from the proposed changes in the work process‚ and measure improvement in terms of customers cases served per week. Serving more customers per week increases the competitiveness and profitability of SAMS financial company. 1.2. Definitions and Abbreviations NLC: No Liability Certificate: is a certificate
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