Customer Retention: With Special Reference to Telecommunication Industry in Sri Lanka K. A. Silva Lanka Com Services (Pvt) Limited‚ Colombo‚ Sri Lanka S. T. W. S. Yapa Department of Decision sciences‚ University of Sri Jayewardenepura‚ Nugegoda‚ Sri Lanka samanyapa@sjp.ac.lk ABSTRACT The landscape of the telecommunication industry in Sri Lanka has been changed drastically since the deregulation of telecommunication sector in early 1990s. Number of service providers has been increased
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Volume– V‚ Issue– 02‚ July-December‚ 2010 Employee Participation in Decision Making in RMG sector of Bangladesh: Correlation with Motivation and Performance MD. ANOWAR HOSSAIN BHUIYAN1 Abstract Participation in decision making in industry results in satisfaction of employees and an increase in productivity and profit. It empowers the employer to achieve the organizational goal. This study was conducted to assess the present situation‚ nature and types of workers participation and motivation
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Recruitment and Retention for Long Term Employees By Patricia Gonzalez BUSI526 Abstract This paper describes what recruitment and retention are when relating them to employment. This paper describes some reasons why recruitment and retention are important to the employer and employee. Listed in this paper are many ways to recruit the right candidate and how that employer can retain that right candidate when they are hired. Key words: recruitment‚ retention‚ employer‚ employee‚ candidate
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Introduction page 4 CAUSES OF INDUSTRIAL DISPUTES page 5 Effects of Employee Dissatisfaction & Its Effect on an Organization page 13 The Effects of Employee Turnover on Remaining Employees page 14 Solutions to Industrial Discontent page15 Conclusion page24 References page 25 Introduction Industrial unrest is a disturbed state; disquietude sometimes amounting to insurgency´. It is also manifestation of mankind’s
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EMPLOYEE LOYALTY Methlife’s 10th annual survey of employee benefits‚ trends and attitudes‚ released in March‚ puts employee loyatlty at a 7-year low. The survey shows one in three employees plan to leave their job by the end of the year. According to a report conducted in 2011 by Careerbıilder.com‚ 76% of fulltime worker would leave their job if the right opportunity comes along‚ even tough they havent been actively seeking for a job. Other studies Show that each year the average company lose
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Planning WellCare Health Plans‚ Inc. was founded in 1985. The company is headquartered in Tampa‚ Florida and offers Medicaid and Medicare managed care health plans for over two million members. It offers “health plans for families‚ children‚ the aged and disabled‚ and provides prescription drug plans” (WellCare‚ 2014). Wellcare employs over 5‚000 employees (SWOT Analysis‚ 2014). This paper will outline strategic and operational plans for WellCare‚ describe how these plans will achieve the goals
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Axia College AED/200 June 20‚ 2009 Can Retention Be Good For a Student? Existing policies in many districts‚ is of one that promotes social promotion if the parent(s) are adamant about retention. Social promotion‚ is it the right choice for our struggling children? Are there alternative methods to retention? What is best for our students? There are way too many case studies that support grade retention for our children who do not meet the required curriculum. One argument
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1.1 Introduction- Employee Engagement Employee engagement is the level of commitment and involvement an employee has towards their organization and its values. An engaged employee is a person who is fully involved in‚ and is enthusiastic about‚ his or her work. Such employees are attracted to‚ and inspired‚ committed and fascinated by their work. The age old business dictum goes that ‘satisfied employees create satisfied customers’ by constantly striving for the best‚ contributing to the bottom
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Understanding and Controlling Employee Turnover A Review of Relevant Literature Loris Raheem Pearson HR Strategic Planning‚ Spring II 2009 May 21‚ 2009 Contents Cover Page Page 1 Table of Contents Page 2 Abstract Page 3 Introduction Page 4 Cost of Employee Turnover Page 5 Investment in Human Capital Page 6 Compensation Page 7 Conclusion Page 8 References Page 9 Abstract This research paper is an examination
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Employee Benefit and Planning Chapter 12 What is the term PPO stands for? Preferred Provider Organization What is the Characteristics of PPO? Tends to be used in two ways. One way to apply to health care providers that contract with employers‚ insurance companies‚ union trust fund‚ third-party administrators‚ or others to provide medical care services at a reduced fee. PPO may be organized by the Providers themselves or by other organizations‚ such as insurance companies the Blues. Like HMO
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