ADVISORY IT ADVISORY Knowledge Process Outsourcing Unlocking top-line growth by outsourcing “the core” At a glance • Knowledge Process Outsourcing (KPO) enables clients to unlock their top-line growth by outsourcing their core work to locations that have a highly skilled and relatively cheap talent pool. We consider this to be the single most important factor that differentiates Knowledge Process Outsourcing from its predecessor‚ Business Process Outsourcing (BPO). • KPO is about “intellectual
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Writing a Thesis or Dissertation Proposal 1 Writing Thesis and Dissertation Proposals The Graduate Writing Center of the Center for Excellence in Writing Overview: This workshop will introduce basic principles of writing proposals across a range of disciplines. It will present practical strategies‚ and it will include examples of successful proposals. Goals 1. To introduce strategies for bridging the gap between coursework/beginning research and thesis writing. 2. To help you understand the
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Minicase: Can Brazil Become a Global Competitor in the Information Technology Outsourcing Business? 1. Use the theories of international trade and investment that have been presented in this chapter to help explain Brazil’s intentions and actions regarding the international information technology sector. The IT Service industry has expanded rapidly. Many companies worldwide have made the decision to outsource this industry to offshore companies. Worldwide demand has increased growth to 40 to
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The hostile customer and the passive agent: Cultural Interfaces in the Indian Outsourcing Industry Abstract Relying on qualitative interviews and thematic analysis‚ this paper explores how transnational call centers in India evolve practices in an attempt to counter the occasional hostility by customers based in the United States. These range from techniques which prevent customers from recognizing that their call is being routed to India through the use of neutralized accents‚ ‘locational
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BUSINESS PROCESS OUTSOURCING ----------------------------------- WHAT IS OUTSOURCING? The idea of outsourcing has its roots in the ’competitive advantage’ theory propagated by Adam Smith in his book ’The Wealth of Nations’ which was published in 1776. Over the years‚ the meaning of the term ’outsourcing’ has undergone a sea change. What started off as the shifting of manufacturing to countries providing cheap labour during the Industrial Revolution‚ has taken on a new connotation in today’s
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HR OUTSOURCING: OPPORTUNITIES AND CHALLENGES FOR INDIA HR OUTSOURCING: INTRODUCTION If an organization lacks the skills and the expertise to tackle human resources‚ outsourcing HR services is the solution. HR outsourcing can be mainly classified into two categories. Transaction and administration outsourcing services and consultancy outsourcing services. HR transaction outsourcing services include monthly requirements such as‚ payroll processing. HR consultancy services are some of the other
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Business Process Outsourcing in the Insurance Industry In the wake of the 2008 Global Financial Crisis‚ insurance companies around the world have taken action to ensure their survival. To assist insurance companies determine ways to improve efficiencies‚ Accenture has developed a guide to business process outsourcing (BPO) for the insurance sector. BPO can play an important role in realizing a company’s growth strategy. Specifically‚ highly routine work involving large-volume processing
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is reprinted by permission of the publisher from the Sloan Management Review‚ Summer 1994. Copyright © 1994 Sloan Management Review Association. All rights reserved. 1 For notes‚ see page 70. 48 THE McKINSEY QUARTERLY 1995 NUMBER 1 outsourcing would be prohibitively expensive or even impossible to duplicate internally. Fourth‚ in
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responsibility‚" says David Nitzsche in a blog on the AmeriQuest Business Services Website. "Its importance cannot be overstated." According to Nitzsche‚ Senior Vice President of Supply Management‚ the relationship of a client and business process outsourcing (BPO) provider is more complex than a traditional purchaser/vendor connection. "That’s because these providers are actually more like strategic partners who are dedicated - not just to sell you service - but to actually help you grow your business
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THE ADOPTION OF OUTSOURCING STRATEGY BY COMMERCIAL BANKS. A CASE STUDY OF COMMERCIAL BANKS IN NAIROBI - KENYA CHAPTER ONE: INTRODUCTION 1.1 Background to the study. For many years‚ strategic management literature and practice have demonstrated the need for organizations to operate outside their boundaries and to establish strategic relationships with external stakeholders such as suppliers and distributors. Attention has been given to the growth of strategic alliances and joint ventures. The
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