AN EMPIRICAL ANALYSIS OF AFTER SALES SERVICE AND CUSTOMER SATISFACTION Abstract. In today’s ever changing competitive environment‚ business cannot survive unless they satisfy their customers. The delivery of after sales service by a company is critical in satisfying customer needs and perceptions. In order to have quality after sales service a proper delivery system has to be in place. This is an empirical study on after sales quality of Pakistan’s automotive battery manufacturer. The research measured
Premium Service system Marketing Service
BTEC LEVEL 5 Human Resource Management Table of Contents Section Page No. Introduction 2 1.1Distinguish between personnel management and human resource management 3 1.2 The function of the HRM in contributing to organizational purposes 4 1.3 The role and responsibilities of line managers in human resource management 5 1.4 The impact of the legal and regulatory framework on human resource management 6 2.1 The reasons for human resource planning in organizations
Premium Human resource management Management Human resources
Transaction processing system Transaction processing is a style of computing that divides work into individual‚ indivisible operations‚ called transactions. A transaction processing system (TPS) or transaction server is a software system‚ or software/hardware combination‚ that supports transaction processing. • History One of the first transaction processing systems was American Airline SABRE system‚ which became operational in 1960. Designed to process up to 83‚000 transactions a day‚ the system ran
Premium Transaction processing Database
Positioning Strategies for Service Providers by Kai F. Mahnert The following article is concerned with the importance of positioning strategies to a service provider and the associated steps in selecting and supporting such a strategy through the effective management of marketing resources and the development of a competitive advantage through superior quality management. The article is structured into two major sections dealing with a) the selection and b) the support of a firm’s positional strategy
Premium Marketing
to adapt to e-commerce in order to survive in the marketplace. My e-business proposition is a Data Entry Service Provider (www.data-recruitment.com). Industry Analysis Basically‚ my e-business acts as an intermediary between multiple companies and regular people seeking for a job either it is part-time or full-time. The market for data entry jobs is quite broad and growing by each day. Mission Statement The mission statement for my Data Entry Service Provider is providing companies that
Premium Value added Internet Service
increasingly in a consultancy role‚ assisting line managers to understand and implement policies and procedures. Promoting equality and diversity as part of the culture of the organization. Recruiting staff‚ preparing job advertisement‚ checking application forms‚ short listing‚ interviewing‚ and selecting candidate. Developing and implementing policies on issues such as working condition‚ performance management‚ equal opportunities‚ disciplinary procedures and absence management. Preparing staff
Premium Management Project management Writing
Enterprise resource planning Enterprise Resource Planning systems (ERP’s) integrate (or attempt to integrate) all data and processes of an organization into a unified system. A typical ERP system will use multiple components of computer software and hardware to achieve the integration. A key ingredient of most ERP systems is the use of a unified database to store data for the various system modules. The term ERP originally implied systems designed to plan the use of enterprise-wide resources
Premium Enterprise resource planning Accounting software
UNIVERSITY OF LUZON COLLEGE OF ACCOUNTANCY SY: 2011-2012 A PROPOSED AUTOMATION OF PAYROLL SYSTEM A PRELIMINARY INVESTIGATION REPORT (PIR) FOR FREEPORT SECURITY AGENCY (FREESA) IN PARTIAL FULFILLMENT FOR THE REQUIREMENTS IN SYSTEM ANALYSIS AND DESIGN (CSC36) Presented by: Khristine Margie G. De Guzman Presented to: Arnold D. Azurin Introduction: A payroll system involves everything that has to do with the payment of employees and the filing of employment taxes. This includes
Premium Cost Security Security guard
Problem with the traditional file environment In most organizations systems tended to grow independenty without a company-wide plan. Accouning‚ finance‚ manufacturing‚ human resources‚ and sales and marketing all developed their own systems and data files. Each application of course‚ required its own files and its own computer program to operate. For example‚ the human resources functional area might have personnel master file‚ a payroll file‚ a medical insurance file‚ a pension file‚ a mailing list
Premium SQL Database Computer
RJL Payroll and Biometrics System Requirements Modeling BIOMETRICS • Output The biometrics system must provide a complete record of the employee’s attendance. • Input The system receives the scanned fingerprint of the employee. • Process The system matches the fingerprint with the employee’s file and records the time-in and time-out. • Performance The system must produce accurate hours worked by the employee. • Controls
Premium Fingerprint Accountancy Accountant