Classification of Products- Consumer and Industrial Consumer goods Convenience goods and services – candy‚ ATM services Shopping goods and services – clothing‚ car repair Specialty goods and services – houses‚ interior design Industrial goods Expense items – inventory‚ repair bills Capital items – computer servers‚ long-term maintenance contracts CONSUMER GOODS These are the goods which are purchased without further commercial processing by the consumers for household
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18.2 Good or Service Mr. Gulash lived in Shelton‚ Connecticut. He wanted an above- ground swimming pool installed in his backyard. Gulash contacted Stylarama‚ Inc. (Stylarama)‚ a company specializing in the sale and construction of pools. The two parties entered into a contract that called for Stylarama to “ furnish all labor and materials to construct a Wavecrest brand pool‚ and furnish and install a pool with vinyl liners.” The total cost for materials and labor was $ 3‚690. There was no breakdown
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------------------------------------------------- What is Capital Goods? * Capital goods are the tools and machinaries used for producing consumer products. * They’re (usually) expensive‚ and they’re purchased for long-term use. * Raw materials are also needed for producing consumer goods (Biscuits‚ bread etc) but they are not capital goods. * Capital goods are also known as producer goods. ------------------------------------------------- Examples of Capital goods? * Heavy equipment (such as excavators
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Does outsourcing by multinational companies cost jobs and lower wages in Europe? [Date] Does outsourcing by multinational companies cost jobs and lower wages in Europe? ABSTRACT Outsourcing as a method of trade has been an increasing phenomenon throughout the last decade particularly by multinational companies of developed countries such as Europe to outsource their business operations to developing countries such as India‚ Bangladesh etc. However‚ this outsourcing by multinational companies
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The global legal process outsourcing (LPO) market is expected to reach USD 8‚568.5 million by 2020‚ according to a new study by Grand View Research‚ Inc. Cost effectiveness through outsourcing non-core legal activities is expected to be the key driving force for the market over the next six years. Additionally‚ LPO facilitates higher resource utilization‚ which is also expected to fuel industry growth over the forecast period. Legal process outsourcing allows in-house legal counsel to work on
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Good Customer Service Good customer service is all about bringing customers back. Due to intangibility‚ the customers can’t feel the service‚ and thus causes lack of confidence of customers to the services. Therefore‚ the business should ensure that they provide a good‚ nice‚ friendly and professional service to the clients. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue. The staff
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service which is the most demanding by the customer .AET transport has rental and leased agreement with some of the largest trailer leasing and rental companies in an Australia. The main purpose of the AET Company is providing good customer service and supplies their goods on time. AET transport takes pride in safety and compliance. They have mission to provide and improve their customer’s service. Mission statement:- Transportation Services mission is provide to safe‚ economical
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Sporting Goods Store Bill Thompson is the new manager of a retail sporting goods store in Vermont that is part of a national chain. Bill‚ who is 25 years old‚ has been working for the company for four years. Before his promotion he was the assistant manager for two years at a company store in Delaware. Last week he was briefly introduced to the employees by his boss‚ the regional manager. The profit performance of this store is below average for its location and Bill is looking forward to the
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CASE 4: Pauli’s Restaurant and Microbrewery Draft a response to this customer. Analyze the responses of your classmates. What makes a good “service recovery” response. Develop some general guidelines. A. Response Letter: Dear Sir/Ma’am‚ I am writing in response to your letter in which you described your disappointment in our service. I apologize for the treatment you and your family received and want to assure you that it does not reflect the quality of service we strive to maintain. I have
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COMMON GOOD The common good is understood as the collection of social conditions that make it possible for each social group and all of their individual members to achieve their potential. It means that each social group must take account of the rights and aspirations of other groups‚ and of the well-being of the whole human family. The rights and duties of individuals and groups must be harmonized under the common good. The common good comprises the sum total of social conditions which allow
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