Palms Hospital (Traditional Project Analysis) Palms Hospital * 250 bed capacity; investor owned; Islamorada‚ Florida * Founded in 1946 by Rob Winslow‚ went back in 1967 after the war * High economic growth‚ population expansion * Acknowledged to be one of the leading healthcare providers in the area * Currently evaluating a proposed ambulatory (outpatient) surgery centre * More than 80% o all outpatient surgery is performed by specialists * Minor procedures take about
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need for capital outlay Son‚ surgeon‚ 50% owner‚ Board member‚ Executive Input into design Daughter‚ Board member‚ Executive Husband is on Board? Input into design Chief Surgeon 60-Need successor Lot of demand Better margins and reward for quality/service compensation same and bonus intact Moral improves Increase revenue to create fund Some disagree with higher cost Does not address increased demand Pros Expand to other markets Pros Increase revenue Mrs. W.H Urquhart Increase staffing/training Pros
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KTV Hospital is a small hospital consisting of 30 beds. The permanent staff on the rolls is as follows: One supervisor‚ each drawing a salary of Rs. 8000 p.m. Four nurses‚ each drawing a salary of Rs. 6000 p.m. Four ward boys‚ each drawing a salary of Rs 2000 p.m. Two full time doctors‚ each drawing a salary of Rs 80000 p.m. Assuming that the hospital ran to full capacity for 150 days and 50 days with 10 patient beds. The following are the other expenses incurred during the year:
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Business Process Outsourcing in the Insurance Industry In the wake of the 2008 Global Financial Crisis‚ insurance companies around the world have taken action to ensure their survival. To assist insurance companies determine ways to improve efficiencies‚ Accenture has developed a guide to business process outsourcing (BPO) for the insurance sector. BPO can play an important role in realizing a company’s growth strategy. Specifically‚ highly routine work involving large-volume processing
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Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper
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Insource 4 3 2 Outsource Offshoring Outsourcing 3 For example‚ Gecis Global‚ General Electric’s captive outsourcing operation in India‚ was sold and is known as Genpact‚ with 19‚000 employees and $500 million annual revenue. 6 7 4 It is possible to use the input-output table to separate out intermediate use and final consumption in international trade. For example‚ in the UK in 1995‚ 97 per cent of business services were accounted for by intermediate imports used by
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A SUMMER TRAINING REPORT ON EMPLOYEE JOB SATISFICATION AT DAINIK BHASKAR AND DAINIK JAGRAN SUBMITTED TO PUNJAB TECHNICAL UNVERSITY JALANDHAR In partial fulfillment of requirement for the award of degree Of MASTER OF BUSINESS ADMINSTRATION (MBA) Supervised by Submitted by Ms GAGANDEEP KAUR BAVNEET SANDHU ASSISTANT PROFESSOR MBA 4RD SEM 1273393 GLOBAL INSTITUE OF MANAGEMENT AND EMERGING TECHNOLOGIES AMRITSAR SESSION
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1888 Press Release - AmeriQuest Business Services’ David Nitzsche explains why it’s a prescription for disaster when clients do not stay involved in the client-provider relationship when business functions are outsourced. CHERRY HILL‚ NJ - "Making a success of the relationship between the client and the provider of outsourced business functions is a shared responsibility‚" says David Nitzsche in a blog on the AmeriQuest Business Services Website. "Its importance cannot be overstated." According
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highly competitive. Due to fall in ARPU (average monthly revenue per customer unit)‚ players fought to capture new subscribers. With industry consolidation‚ the focus is switching from having a national footprint to the ability to provide value-added services. Operations need 2.5G or 3G technologies and this transition requires a major capital investment. Other players like Tata and reliance had competitive advantage of having strong capital resources over other operators. 6. Focusing on core
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adequate service The level of service quality a customer is willing to accept. aftermarketing Marketing technique that emphasizes marketing after the initial sale has been made. after-sales surveys A type of satisfaction survey that addresses customer satisfaction while the service encounter is still fresh in the customer’s mind. ambient conditions The distinctive atmosphere of the service setting that
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