Innovation and Technology Introduction Technology is recognized as one of the most critical factors driving business and organizations. The extensive use of technology in turn has highlighted the need to develop criteria and standards for outcomes in its application. According to Zabel (2004) the impact of technology is not as straightforward as it seems and cautions against assumptions that technology always has positive impacts to organization. In a similar manner‚ Morris (2006) points out
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1. How has the global economic downturn‚ discussed in the opening profile and throughout this chapter‚ impacted jobs outsourcing in the BPO industry? Since the mid-1990s Business process outsourcing (BPO) firms have been one of the largest job creators in India. Key factors why India became so popular concerning outsourcing are the educated‚ young and english speaking population‚ high-end telecom‚ a good infrastructure‚ strong quality orientation within the industry and India‘s location on the
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simple language‚ they have begun outsourcing (also called business process outsourcing) activities formerly performed in-house and concentrating their energies on a few functions. Outsourcing involves withdrawing from certain stages/ activities and relaying on outside vendors to supply the needed products‚ support services‚ or functional activities. Take infosys‚ its 250 engineers develop IT applications for BO/FA (Bank of America). Elsewhere‚ infosys staffers process home loans for green point mortgage
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Outsourcing can be defined as turning over all or part of an organizational activity to an outside vendor. Outsourcing is often seen as a tool of cost cutting where companies move their jobs to an outside vendor on an ongoing basis. These services were initially provided internally by that organization. The pressure of the current market forces and the price wars have forced many companies to reduce cost by outsourcing its non-core activities to low wage countries in Asia. A cost cut of any
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Presented by: Janvier Marolop Background Business Process Outsourcing (BPO)‚ is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business process to a third party service provider. Since the mid-1990s‚ BPO firms have been one of the largest job creators in India‚ redefining pay scales and the work environment for many young Indians. Indian companies offered a bouquet of outsourced services like customer care‚ medical transcription‚ medical
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Proposed KPO (Financial Services) Strategy for Large Indian Outsourcing Firms Thara K.1 ‚ Krishnankutty K.V.2 Department of Business Administration‚ College of Engineering‚ Trivandrum - 695 016 1- MBA student‚ 2-Proffessor Abstract – At a time when BPO (Business Process Outsourcing) is becoming old news‚ Knowledge Process Outsourcing or KPO is now the shiny new business tool in the box. The reward of successfully implemented KPO is truly enormous. India‚ the global KPO “hotspot” and is expected
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favorite hub for knowledge process outsourcing (KPO). KPO is an extended arm of businessprocess outsourcing (BPO) whereby KPO includes the process of creating‚ sharing and maintaining of knowledge. Recently a report was published by ASSOCHAM‚ the apex industrial body of India on the KPO sector in India. The report highlighted that earnings of Indian KPO in 2011 was $8 billion and is expected to grow at a rate of 25-27% by the end of the year 2012. Today more and more outsourcing companies are turning
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Globalisation is a positive force in the world. Discuss. In recent years‚ amongst all the claims and counterclaims‚ the argument over whether globalisation is a positive force or not has become rather controversial. Advocates claim globalisation facilitates economic growth‚ international financial integration‚ and cooperation between nations while critics vigorously argue that globalisation leads to a fierce exploitation of the labour class‚ a disparity between rich and poor‚ and a concentration
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A SUMMER TRAINING PROJECT REPORT ON SOURCES & PROCESS OF RECRUITMENT & SELECTION AT HCL SUBMITTED IN THE PARTIAL FULFILLMENT FOR THE AWARD OF DEGREE OF MASTERS IN BUSINESS ADMINISTRATION EXECUTIVE SUMMARY Today‚ in every organisation personnel planning as an activity is necessary. It is an important part of an organisation. Human Resource Planning is a vital ingredient for the success of the organisation in the long run. The objectives of Human Resource Department are Human Resource Planning
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consulting‚ business process outsourcing‚ or BPO‚ services and research and development services in the areas of hardware and software design to companies worldwide. The Company combines business knowledge and industry expertise of its domain specialists and the technical knowledge and implementation skills of its delivery team in the development centers located in India and around the world‚ to develop and integrate solutions which enables its clients to leverage IT for achieving their business objectives
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