can be made more effective and less annoying for a customer. In other words how IVR can help a customer understand the value placed by the organization on his relationship with the company. History IVR system was introduced in the shop mart (fictitious)‚ retail organization’s helpdesk in order to save money (McKeen‚ J.D. & Smith‚ H.A. 2009). There was a need to introduce this system way back in 1995 because of the limited number of customer service representatives. The IVR tree has not
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ABSTRACT In India Shopping Malls industry is upcoming industry worth Rs 17000 Cr. In NCR (National Capital Region) Gurgaon is the most favorite place for the shopping malls. M.G. (Meharuli – Gurgaon) Road is the place for all famous shopping malls in Gurgaon. In NCR DLF‚ MGF‚ JMD‚ SAHARA‚ all big players are in the region. On M.G. Road Gurgaon MGF Group has two shopping malls in operation MGF Metropolitan Mall‚ MGF Plaza‚ Sahara Group has its Sahara Mall and DLF Group has its City Centre. The project
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Gabriela Medina Post University Freakonomics is intended to challenge ones prior beliefs and the conventional wisdom of the reader. Conclusions derived from various investigations described throughout the book will often shock you. Some may even irritate your sensitivities. The authors‚ Steven D. Levitt an economist and Stephen J. Dubner a writer‚ do not argue that conventional wisdom is “always” wrong‚ but they do conclude that the conventional wisdom used as an explanation for many social
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its refreshing feeling‚ it also gives harmful effects in the health of everyone because of the present ingredients. The researchers found this topic a very important issue that needs to be answered. Health has been the common issue since then. Various diseases come from the pollution or even because of the weather changes‚ but there are still some diseases that did not come from the pollution but people blame in the foods and drinks they take. Soft drink is a carcinogenic substance and contains
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the sports segment and competing as a focussed differentiator. The logic of the turnaround can be conceptualised as follows (a) Ducati reduced costs without affecting the WTP for the physical product (i.e. the quality and reliability of the product has increased despite reduced costs). Major reductions were in motorcycle material costs (from 68.2% to 59% of unit costs‚ exhibit 12) and can be attributed to the following factors: (1) rationalised suppliers from 200 to 130 with the effect of increasing
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efficient some dare say‚ from the mastery of flight to the creation of the remote control. Technology has innovated our lives and brought us up in a society that’s entirely dependent on automation and instant gratification. We have become subordinate to technology and have been conditioned to be reliant on our own creation. Technology has made our generation lazy and dependent. Technology has integrated itself into every second of our lives. We are products of technology. Our brains are have been
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whether they like one sex or the other. In the story‚ “Better Be Ready ‘Bout Half Past Eight‚” written by Alison Baker‚ Zach had spent a lot of years knowing that he wanted to be a woman. Byron‚ a friend from work‚ was not ready to see his friend have a sex change or accept that he was a homosexual. Through the story‚ Byron goes through different emotions and even goes as far as trying to be a little more metro sexual himself. He finds that even though having a sex change is not for him‚ that it could possibly
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on big record companies. Not long ago artists had to spend hours in a studio recording a single song and even more hours editing and tweaking that song. With the digitization of music‚ artists today do not need a record label or a professional music studio to record decent sounding music. This can now be accomplished by basically anyone who is somewhat musically talented and has access to a computer with basic recording equipment. With these items one can write‚ record‚ and edit a song in
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company occupies half of a small building in an office park. Their volume of business had been stable for the past three years‚ but recently it has been increasing. To handle the increased business volume‚ two new agents will be hired. Figure 1.31 illustrates the current arrangement. Figure 1.31 Case study model Everyone in the company has a computer‚ but the business manager has the only printer. These computers are not connected by any form of networking. When agents need to print a document
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whole novel‚ It is showed how Hester’s past is looked down upon because she had Pearl. Hester was made an outcast‚ she was looked down on but another thing she did is she grew from all of this‚ She let all the hate make her stronger and it made her work harder‚ as Hester said “God gave her into my keeping‚ I will not give her up!”.Women today go through the same things but maybe not to this full extension. In the book‚ “ The scarlet Letter”‚ Hester was made an outcast. She was forced the wear the
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