MY COURSE DESIGN: A. CHICA COURSE SYLLABUS COURSE TITLE : Finishing Course for Call Center Agents NOMINAL DURATION : 100 hours QUALIFICATION LEVEL : NC II A. Course Description This course is designed to develop knowledge‚ skills‚ and attitudes of a Contact Center Representative in accordance with industry standards. It covers core competencies such as: Communicating Effectively in a Contact Center‚ and being able to Render Quality Customer Service to Contact Center
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DETERMINING ASSESSMENT NEEDS AND TRAINING IN THE SERVICE SECTOR Dr. Farzana Firdousi Emirates Institute for Banking and Financial Studies PO Box 62091 Sharjah‚ United Arab Emirates E-mail: ffirdousi@yahoo.com Abstract Training plays a vital role in the success of organizations in the service sector. Profitability of this b sector can depend to a great extent on the service of its employees. Before any kind of training is delivered they are required to identify the training needs within their organizations
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Training & Development When most people think of company training‚ the first thing that comes to mind is "inconvenience." Training conjures images of sudden scheduling; disruption of their personal life; travel; long‚ drawn out sessions and a sense of relief mixed with futility when it is over. Hardly the best mindset for learning! TABLE OF CONTENTS Title Page # Introduction 3 What is Training?....................................
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player that I am training‚ Sophia‚ plays the centre position. The centre in the game is allowed over all sections of the court with the restrictions of the goal circle. The centre is one of the most important positions to play in the game as they start with the ball and support all the other positions. Their main task is to link the defence players to the goal or attacking players and is to play the role of both defence and attack. In training Sophia there are three types of training that needs to
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Happiness and Education The Aims of Education “Most of our “why” questions are answered within the prescribed system; that is‚ we explain why we are doing something in terms of other objectives or occasionally‚ in terms of goals.” This is a statement that I believe many teachers have unfortunately taken on as their main reasoning behind instruction‚ and I believe this statement greatly hinders all the value and worth education can do to enhance a student’s overall wellbeing. Education should not
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“How can organisations make a success out of their training and development programme?” Introduction The most important factor for the success of an organisation is the ability of the people it employs. In today’s world where vast technological‚ political‚ social‚ and economical changes take place‚ organisations have to be able to cope with these changes effectively. The changing force of competition‚ both domestic and global‚ compels organisations to innovate and use their resources in the
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The overall process of the project description process can be summed up by: Phase 0: Concept - Project Definition; Project Team Setup Phase 1: Initiation - Project Definition and Requirements; Planning‚ Scope and Tradeoffs; Scheduling‚ Costs and Estimating; Team and Communication Phase 2: Execution - Ongoing Planning; Specifications; Tracking and Control; Reviews; Testing Phase 3: Approval - Test Planning and Test Execution; Completion Criteria & Checklists Phase 4: Delivery -
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International Journal of Computer and Electrical Engineering‚ Vol. 2‚ No. 1‚ February‚ 2010 1793-8163 Doubly-Fed Induction Generator for Variable Speed Wind Energy Conversion SystemsModeling & Simulation B.Chitti Babu ‚ K.B.Mohanty Abstract— The aim of this paper is to present the complete modeling and simulation of wind turbine driven doubly-fed induction generator which feeds ac power to the utility grid. For that‚ two pulse width modulated voltage source converters are connected back to back
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after is within their own home and ensuring the welfare of the childrens upbringing is paramount. The Act is built on the notion of parental responsibility. This is duties‚ rights‚ powers and responsibilities of a parent in respect of their child. The aim of the Children Act is to offer safeguard to children who may be at risk. It also seeks to protect families and their children. * The Children’s Act 2004 The Children Act 2004 is about services provided to and for children and young people by
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INSTITUTE OF SOCIAL WORK (ISW) HRU 07106 – DEVELOPMENT STUDIES ACADEMIC YEAR 2012/2013 COURSE OUTLINE 1. Introduction Development studies is a multidisciplinary branch of social science which addresses issues of concern to developing countries. It has historically placed a particular focus on issues related to social and economic development. Its relevance may‚ therefore‚ extend to communities and regions outside of the developing world. A development studies is offered as a specialised
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