Shabnam Lecturer Department of Business Administration East West University Subject: Submission of the Internship report “Study on Customer Service Quality and Customer Satisfaction at credit card in the context of Prime Bank Limited” DearSir: It is an honor and great pleasure for me to submit my internship report on “Study on Customer Service Quality and Customer Satisfaction at credit card in the context of Prime Bank Limited in Bangladesh”An Study on PRIME Bank Ltd.” in a professional way
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In this paperwork of COM 285 Final Exam B you will find the next information: 1. Is the subject line "Improving Customer Service" appropriate in a message to superiors? 2. In a bad-news message to subordinates‚ why is it a good idea to ask readers to suggest solutions to the problem? 3. Which is an appropriate way for a subordinate to begin a message to her supervisor letting him know that the company has been fined due to safety violations in their department? 4. In a bad-news message to a superior
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companies‚ movie production houses and designers to launch exclusive dresses Has an International store called jabongworld.com where it sells the products in foreign currencies Has also won best launch of the year award and also ranks in top three in customer satisfaction. INKFRUIT Had a point system wherein points were awarded on various basis and these points could be later redeemed. Merged with Zovi to combat increased competition Inkfruit Had a point system wherein points were awarded on
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1) What is the intended role of each of the institutions and intermediaries discussed in the case for the effective functioning of capital markets? The main role of intermediaries is to fill the information gap between the investors who wish to invest money for higher returns and companies who need financing. Role of Venture Capitalists: The main role of VC is to screen good business ideas from the bad ones‚ invest in a good firm and nurture them until the company exits through a trade sale or
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Work Related Project Question 1 Excellence in customer service is the objective of all organisations wishing to be successful. However‚ there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their expectations. Other reasons for customer service problems include: * not listening to or collecting information from customers * poor‚ or no‚ focus on the actual design
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Dot-com bubble The dot-com bubble was a historic speculative bubble covering roughly 1997 – 2000 (with a peak on March 10‚ 2000 during which stock markets in industrialized nations saw their equity value rise rapidly from growth in the Internet sector and related fields. While the latter part was a boom and bust cycle‚ the Internet boom is sometimes meant to refer to the steady commercial growth of the Internet with the advent of the World Wide Web‚ as exemplified by the first release of the Mosaic
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Business Communication OMGT 302 The Complete Effects of Decreased Full-Time Equivalencies on Budget and Productivity Review of the effects on organizations and employees when the workforce is reduced and workload is increased. 2012 Jess Hennessey Hewlett-Packard 1/1/2012 Business Communication OMGT 302 The Complete Effects of Decreased Full-Time Equivalencies on Budget and Productivity Review of the effects on organizations and employees when the workforce is reduced and workload
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Complete the table below by providing an example of poor customer service for each of the three sectors and then describe the implications of this poor customer service. Organisation type | Example of poor customer service | Implications of poor customer service | Commercial organisations(Morrisons) | I always shopped at Morrisons even after the revamp. The fresh prepared fruit had gone up from £1 to £1.25 and the ‘restaurant pizzas’ were 3 for £2: 50 the week before‚ but are now 3 for £ 3
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1st Year M.Com Master of Commerce (M.Com.) 1st Year ASSIGNMENTS 2010-11 School of Management Studies Indira Gandhi National Open University Maidan Garhi‚ New Delhi-110 068 1 Master of Commerce M.Com.‚ 1st Year ASSIGNMENT − 2010-11 Dear Students‚ As explained in the Programme Guide‚ you have to do one Tutor Marked Assignment in each Course. We are sending the assignments of all the six courses together in this booklet. Assignment is given 30% weightage in the final assessment.
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based on a symptom with no root cause. Business communication refers to kind of communication which is used for the promotion of a product‚ services or organization. It can also be used for legal issues or to communicate information within the organization. Thus business communication is any communication that takes place between an organization and its customers both external and internal. Organizations function by means of collective actions of people. Good communication is required to achieve coordinated
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