nothing. 2 TYPES OF CUSTOMER 1. External Customer- outside the organization‚ business customers‚ suppliers‚ partners‚ end consumers. 2. Internal Customer - inside the organization‚ e.g.‚ other departments‚ fellow employees. SERVICE QUALITY What is SERVICE? The definition of Service as per the international standard‚ ISO 9000 follows: “The results generated‚ by activities at the interface between the organization and the customer and by the organization’s internal activities
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nagement |Step:1 ( Risk identification |Step:2( Measuring frequency and severity | |Fire‚ Damage of property |Moderate | |Political instability |Low | |Shortage of teacher
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QUALITY CIRCLES IN MANAGEMENT INTRODUCTION: Ensuring quality is a big challenge among companies especially the start-ups. One way to achieve quality standards is to motivate employees to focus more on quality as it improves profit ‚improves quality and saves time‚ Thus companies came up with the concept that Participative methods in the workplace are one way to improve both the work environment for employees and productivity and quality for the company .This has lead to the evolution
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prioritize your IT infrastructure risks‚ threats‚ and vulnerabilities? Answer : The importance of to prioritizing risks in an IT infrastructure‚ is because you must be aware of what are the risks‚ the threats‚ and vulnerabilities to your infrastructure. By prioritizing immediately you know where the weakest point in your network is‚ and it can be addressed more quickly‚ to lessen the chance of a break in. 2. A quality IT Risk Mitigation Plan will include details on costs‚ risk prioritization‚ and accompanying
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CHAPTER 1 WHAT IS TOTAL QUALITY MANAGEMENT? An organization planning the implementation of Total Quality Management (TQM) is about to embark on the challenge and opportunity of a lifetime. This adventure must surely change the organization. Total Quality Management can be the answer to both the customer’s plea for improved products and services and the organization’s quality and productivity problems. This chapter sets the stage for the conceptual understanding that is required before starting
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Enterprise Risk Management In the 21st Century‚ the news of corporate scandals involving corruption enormously spread across not only the country but across the globe also. Accounting firms‚ investors‚ lenders‚ corporate managers and innocent bystanders were all embroiled in the chaos with the extent of corporate malfeasance being indeterminable. Collateral damage inflicted by scandals involving corporations such as Enron‚ Arthur Andersen LLP‚ WorldCom‚ Adelphia Communications‚ etc‚ was shocking
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Everyone has had experiences of poor quality when dealing with business organizations. These experiences might involve an airline that has lost a passenger’s luggage‚ a dry cleaner that has left clothes wrinkled or stained‚ poor course offerings and scheduling at your college‚ a purchased product that is damaged or broken‚ or a pizza delivery service that is often late or delivers the wrong order. The experience of poor quality is exacerbated when employees of the company either are
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PROGRAME : RISK MANAGEMENT AND INSURANCE (PARA) NAME : STUDENT NUMBER : P0109064F COURSE : INSURANCE BROKING AND CLIENTELE SERVICES COURSE CODE : CIN4103 LECTURER : MRS SHONHIWA DUE DATE : 21 OCTOBER 2013 QUESTION: Do a swot analysis of traditional insurance brokers versus bancassurance as intermediaries in transacting insurance business. (100 marks)
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AEREN FOUNDATION’S Maharashtra Govt. Reg. No.: F-11724 AN ISO 9001 : 2008 CERTIFIED INTERNATIONAL B-SCHOOL SUBJECT: TOTAL QUALITY MANAGEMENT N.B.: 1) Attempt any 4 Cases. Total Marks : 80 CASE - 1 Merrill Lynch Credit Corporation (MLCC) offers real estate and securities-based consumer credit products-including home financing‚ personal credit‚ investment financing‚ and commercial real-estate financing-to primarily affluent individuals. About 90percent of its approximately 830 employees
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1. Why is there a new or renewed interest in the field of project management? Organisations are realising that much of the work they do is actually project based and as more and more of these projects end up with time‚ cost and scope over runs there is the increasing need for robust project management techniques within many organisations 2. What is a project‚ and what are its main attributes? How is a project different from what most people do in their day-to-day jobs? A project is
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