Section 1 – Understand methods of communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. Situation Methods of communication 1. IT department was doing a project over summer to upgrade some older PC’s in around different departments. When Staff came back to work after break there was some complaints of no printers being connected and also lost documents
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PERFORMANCE CONTRACT IN KENYA AS A STRATEGY FOR IMPROVEMENT IN PUBLIC SERVICE DELIVERY. CHAPTER ONE INTRODUCTION 1. BACKGROUND OF THE STUDY Performance contract is an agreement between a manager and an employee about the employee’s responsibilities and behaviors during a review period. It can also be defined as an agreement between government and a public agency which establishes general goal for the agency set targets for measuring performance and provide incentives for achieving these targets
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facing front line service delivery environment. In my current post I deliver an effective and supportive front line service to Sense families and support staff linked to the Sense charity‚ based at the Woodside Family Centre. This is an aspect of my post that I really enjoy and the challenges that providing an efficient and effective service sometimes presents. I have the ability to communicate with parents or carers and to explain complex information‚ also adapting my delivery style to the individual
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Keeping Fit? Strength is the muscle’s ability to exert force. Although we equate large muscles with strength‚ that is not necessarily so. Strength is not directly proportional to the size of a muscle. First‚ you need to decide which muscles you want to strengthen‚ then find the best way to exercise those muscles so they will respond with increased strength. Then keep increasing the weight load to challenge the muscles. For instance‚ add 1 pound now and another pound in a month‚ and so on. The more
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Skylr Goble 11/15/12 2 Fit For Life Essay Fitness is the structure to a long healthy life. Being fit entitles a better chance to live longer and grow older with more mobility then most people‚ helping you to be able to do activities you normally couldn’t if leading an unhealthy life. The popular saying “health is wealth” gives large meaning to our life as health is considered the most valuable and precious for every individual. Staying healthy not only brings a state of absence to disease
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Smart Fit is a healthy concept that teens‚ adults and elderlies can do to become healthy. This concept provides 3 concept of vitality; which are healthy eating‚ physical activity‚ and positive self-concept. Research proves that an individual can improve when enroll in this program. The concept focuses on the individual’s flaws such as when the individual wants to be fit we provide them workouts for certain body parts which they want to build muscles and to decrease their unwanted fat. An example
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Value Delivery Network A value delivery network allows many companies to create customer value that cannot be created by use of the company’s own value chain. A "Value delivery network‚" is made up of the company‚ suppliers‚ distributors‚ and ultimately the customers who partner with each other to improve the performance of the entire system (Armstrong et al. 52). This type of system interests me because I have always been curious as to what path a product or service must take in order to be considered
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A Cesarean Delivery A Cesarean Delivery A cesarean section is also known as a c-section‚ which is sometimes also written as c/s. This type of birth is done by a surgical incision in the abdomen and uterus to allow a baby or babies to be born safely when a vaginal birth is not the safest route. The current cesarean rate in the United States is over 30%. The surgery is relatively safe for mother and baby. Still‚ it is major surgery and carries risks. It also takes longer to recover from
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Understand the role of promotion within the marketing mix Products and services of Apple Product range The product is at the heart of marketing exchange process. For this example we will take a 3D television ‚ that Apple sells. If the 3D television does not deliver the benefits the customer wanted ‚ or if it does not live up to the customer’s expectations‚ then this can be very costly for Apple Apple offer a range of products. They are not restricted to one product ‚ in fact ‚ Apple sells
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How to keep fit and get healthy lifestyle ? 1. Doing aerobic exercise regularly helps to keep fit and help to get healthy lifestyle. 2. Think daily or meditate this an important way and good way to get healthy lifestyle. 3. Physical activity is essential to healthy living. 4. The body was meant to move‚ and when it doesn’t‚ it can become unhappy and ill. Physical activity stimulates the body’s natural maintenance and repair system that keep it going. Activity improve circulation
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