1/29/2015 Creating Customer Value http://eproduct.hbsp.harvard.edu/eproduct/product/cc_8176/content/OPS/html/print.html 1/22 1/29/2015 Creating Customer Value This reading contains links to online interactive illustrations and video‚ denoted by the icons above. In addition to using reader controls in the navigation bar‚ you can also use the arrow keys on your keyboard to navigate between pages. Sunil Gupta‚ Edward W. Carter Professor of Business Administration‚ Harvard Business School‚ de
Premium Incandescent light bulb Customer Customer service
19+ billion dollar brands from health and beauty care products to paper products. In the mid-1980’s‚ P&G management launched several projects to improve service and reduce costs across the supply channel. The first effort emphasized the logistics system that currently existed between retailers/wholesalers and manufacturers‚ more specifically P&G. They focused their efforts on improving supply logistics and reducing channel inventory through a process that became known as continuous replenishment‚ or
Premium Retailing Electronic Data Interchange Logistics
HR Project: Procter & Gamble Co. Rachel Angelina Walker Morrisville State College BSAD 415 International Human Resource Management Dr. Linda F. Turner February 10‚ 2013 Organizational Background P&G is a global manufacturer and marketer of branded consumer products. The company markets its products in over 180 countries spanning Americas‚ Europe‚ EMEA and Asian region. In the company profile (The Proctor and Gamble Company)‚ P&G’s organizational structure
Premium Overseas Chinese Procter & Gamble China
more than a decade ago‚ it faced a daunting marketing challenge: P&G didn’t just have to persuade parents that its diapers were the best. It had to persuade many of them that they needed diapers at all. The disposable diaper — a throwaway commodity in the West — just wasn’t part of the cultural norm in the Chinese nursery. Babies wore cloth diapers‚ or in many cases‚ no diaper at all. And that‚ says Bruce Brown‚ who’s in charge of P&G’s $2 billion R&D budget‚ is why China presented — and still presents
Premium Procter & Gamble Pampers
Summary of ‘Creating shared value’ by M. Porter and M. Kramer The problem nowadays is that most businesses don’t have the right purpose ‘in mind’. They have a narrow-minded view in making profit and thus optimizing short-time financial performance. This old capitalistic view leads to a vicious circle. More specifically‚ the corporation doesn’t keep its environment and the broader community in mind while making profit and so they are perceived as (partly) responsible for society’ failures. This
Premium Economics Health care Health insurance
manufacturer (Procter and Gamble‚ or P&G) and a retailer (Wal-Mart). Both major players in their industries‚ P&G and WalMart found a way to leverage on information technology by sharing data across their mutual supply chains. The resulting channel has become more efficient because channel activities are better coordinated. There are reduced needs for inventories with increased sales by focusing on selling what the customers want. All in all‚ the supply chain between P&G and Wal-Mart has adopted a much
Premium Inventory Supply chain Data mining
2 a. Identify the work being criticized Nowadays‚ firms are adopting a new tendency about creating new value. Apart from‚ adding value to the enterprise itself‚ they add value at the same time to a new product or service. There is a rise of the importance on this concept because all of the benefits that offers. However‚ so as to take advantage of it‚ it is required a correct management of the co-creation performance process. Moreover‚ the interactions of users‚ suppliers and consumers in this
Premium Innovation
SUMMARY CEO Statement October 2007 marks the 170th year P&G has been in business. We’ve sustained our Company’s growth over such a long period of time by staying focused on P&G’s Purpose: improving consumers’ lives in small but meaningful ways every day. Our commitment to Sustainable Development‚ which we define as “ensuring a better quality of life for everyone‚ now and for generations to come‚” is an important part of how we fulfill P&G’s Purpose. We have a long heritage as a Sustainability
Premium Management Leadership Psychology
The faculty of Sinhgad College Of Commerce arranged an industrial visit for students to Hyderabad. Hyderabad apart from being a great holiday destination is also a place where many industries reside. Thus our faculty took us to the Parle G Products ‚ Genesis Poweronics India Pvt. Ltd. ‚ R.R. Masala ‚ No.1 mosquito Repellent coils. 1.1 THE BUSINESS EXPOSURE : Business exposure is a very essential subject for students studying business. Notebooks
Premium Indian cuisine Spice Curry
SWOT ANALYSIS OF P and G P and G is one of the largest consumer goods company in the world. It markets 300+ brands in more than 180 countries. P and G is engaged in diverse products like beauty‚ health‚ fabric‚ snacks and many more. P and G’s leading market position with its strong brand portfolio provides it with a significant competitive advantage. But there are lot of external factors like economic slowdown‚ environmental factors‚ etc which pose a threat to P and G’s progress. Internal
Premium Marketing SWOT analysis Brand