Title of Award Customer Service Level 2 Apprenticeship Learner Name Date of Observation Location Assessor Name Jane 21/08/12 BHive Stylists Ruth Workplace Observation Report Cross Referencing I met with Jane who works as a hair stylist in a small chain of hairdressers. Jane was dressed smartly and professionally in her company uniform with name badge as is required of all employees. Jane greeted her first customer of the day politely. She checked her customer against the appointment diary and
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Communication Technology In today’s world there is a lot of communication that is used through many different types of technology such as telephone calls‚ e-mail‚ audio-visual‚ conference calls and Skype. Audio-Visual: The term audio-visual refers to working with both a sound and a visual component together. Such as slide-tape presentations‚ films‚ and television programs are examples of audio-visual presentations. This also works when you are in a call with someone. It means that the people at
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Social care is conveyed by a wide range of associations and experts‚ and inside families and societies. Those that provide social care are the ones that work in the health and social care sector such as social workers‚ nurses‚ registered managers‚ supervisors and occupational therapist. Many people who provide social care aren’t paid. “Carers provide all sorts of practical support: help cooking meals‚ help with the washing‚ just keeping someone company; they also help with benefits and other financial
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The Life Stages 0-3 years is Tommy 4-9 years is Amy 10-18 years is Abbey 19-65 years is Denise/Jack 65+ years is Pat The human life span is set in age stages; these are called Life Stages. The stages are listed from 0-3 years to 65+ years. Growth is a term used within describing the life stages because it’s a term to describe an increase in quantity. For example‚ as children grow the height and weight increases. We also use the term development; this describes the development of someone’s
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According to‚ the Ansoff Product-Market Growth Matrix is an instrument in marketing that was developed by Igor Ansoff. In the Ansoff matrix‚ it allows the marketers to look at different ways to grow the business through existing products and markets and new products and markets. Moreover‚ the matrix is composed of four various strategies: - Market Penetration- market penetration is composed of existing products and markets‚ it occurs when an organisation enters an existing market with current
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Event driven program Event-driven programming is a flow of programs which are determined by events like user actions for example mouse clicks‚ sensor outputs‚ or messages from other programs. There are a lot of key features that are used in event driven program. Without these feature then certain event can’t happen. The key features of event driven programs are service oriented‚ time driven‚ event handlers‚ trigger functions‚ events‚ form‚ user interface‚ event loops‚ flexibility‚ suitability for
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Marks & Spencer Marketing Strategy Factsheet Company overview Marks and Spencer (M&S) is one of the UK’s largest and longest surviving brands and High Street retailers in the private sector. From humble beginnings in 1884 as a small bazaar‚ the store saw itself grow into the UK’s market leader in quality clothes retailing up until mid 1990s‚ however more recently‚ the company has suffered consecutive falls in clothes and food sales over the last twelve quarters. Whilst it still holds a respectable
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BizNow Article by What to expect in an interview Every year there is rise in demand for jobs‚ people are striving for better qualifications‚ and at the same time less jobs are becoming available. Go back 20 years and you will find that graduates were going straight into their job they had studied for 4 years to do‚ but that unwritten guarantee is no longer a given in today’s world of employment. The competition for jobs is gaining‚ over the past 10 years the percentage of employment-to-population
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The behaviourist perspective The behaviourist perspective is an idea that we can understand any type of behaviour by looking at what the person has learned. This includes personality traits such as shyness‚ confidence‚ optimism or pessimism. Behaviourist psychologists explain all human behaviour as resulting from experience. Two key psychologists are Pavlov and skinner‚ although these two theorists believed that different processes were involved‚ they both explained all types of behaviour as being
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Muscular Strength Muscular Strength A way to test or improve a person’s Muscular strength will be to do some weight lifting. The amount of weight a person can lift will show how much strength the person has. For example if I can lift 15 kg and do 6 reps without struggle this will mean I have a certain amount of muscular strength. If I can’t do the same with 30 kg this will show what level my muscles are at‚ in other words how strong they are. The amount of squats a person can do tests a person’s
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