Introduction: I have been asked to describe the main employability and personal and communication skills required when applying for a job as customer service assistant at JD sports (P2).After that I will assess the importance of employability ‚ and personal skills in the recruitment and retention of staff in JD’s(M2). The role of customer service assistant: Customer service assistant is working directly with a company’s customers‚ answering questions‚ providing information‚ performing research
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In this task I am going to explain different types of business information‚ their sources and purposes. I am also going to present a table showing six different types of information the business might use‚ three internal and external. There are many different types of information such as verbal‚ written‚ on-screen and multi-media. Verbal information is pretty straight forward‚ it allows to share views within the team‚ quicker discussion and much better understanding than any other sources. It is
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P1:identify how two organizations plan recruitment using internal and external sources This this section of the assignment I will be explain the recruitment and selection process and giving examples of how it is used within two contrasting businesses. Before we can begin to understand the recruitment process we should look into why a business will recruit in the first place; there are four main reasons as to why the business would want to recruit‚ one of which is due to the company
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P1 & P2 * The need to recruit: As Juda Truck Supplies Ltd going to open shops in tow new location in the UAE‚ they needs to appoint a new customer Services Executive in order to grow their business further. * Job Descriptions: Job descriptions are lists of the general tasks‚ or functions‚ and responsibilities of a position. Typically‚ they also include to whom the position reports‚ specifications such as the qualifications needed by the person in the job‚ salary range for the
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Unit 5: Business accounting M1: Analyse the cash flow problems a business might experience. For this task I will be writing to Alan Hall with an analysis of the problems in his cash flow statement. Dear Mr Hall‚ I have made an analysis of your cash flow statement and am writing to you to inform you about all the problems I have identified Trends on the Net Cash Flow balances There are many trends within the cash flow statement such as the constant increase in advertising
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Equality‚ Diversity and Rights Equality – Treating everyone equally regardless of their age‚ gender‚ ethnicity‚ sexual orientation‚ colour‚ disability etc. There are laws in place to ensure that this happens. An example of this in health and social care is a doctor treating patients differently because of the colour of their skin. Diversity – Understanding‚ recognizing and accepting that everybody is unique and has individual differences‚
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Every business needs to follow all the employment legislation which is set by the government. It helps employees to be treated fairly. Some of the legislation are; employment relations Act 2000‚ the minimum wage Act 1983‚ health and safety at work act 2015‚ etc. The health and safety act is twin duties because for employee’s health and safety are combined within one act. Businesses follow the legislation as it changes and they train their staffs as follows. It is essential for the business to follow
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P3 - Describe the main physical and technological resources required in the operation of a selected organisation. M1 – explain how the management of human‚ physical and technological resources can improve the performance of a selected organisation. In this assignment I will describe the main physical and technological resources required in an organisation‚ and how the management of human‚ physical and technological resources can improve the performance of Tesco. Physical resources Some of the
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P1 – Describe physical‚ intellectual‚ emotion and social development for each of the life stages of an individual. Everyone in their life is constantly going through life stages. Every person is put into a certain life stages there are seven which we are considered to be in these are: Foetal development Infancy 0-3 Childhood 4-9 Adolescence 10-18 Young Adulthood 19-40 Older adulthood 41-64 Old age (Elderly) 65+ Each stage a developments will
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BizNow Article by What to expect in an interview Every year there is rise in demand for jobs‚ people are striving for better qualifications‚ and at the same time less jobs are becoming available. Go back 20 years and you will find that graduates were going straight into their job they had studied for 4 years to do‚ but that unwritten guarantee is no longer a given in today’s world of employment. The competition for jobs is gaining‚ over the past 10 years the percentage of employment-to-population
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