concerns………………………………………………………………………………………3 Customer service role in business…………………………………………………………………4 Customer satisfaction……………………………………………………………………………...5 IVR system and feedback…………………………………………………………………………6 Analysis……………………………………………………………………………………………7 Conclusion……………………………………………………………………………………….11 References………………………………………………………………………………………..12 Introduction E-Z RP is a small company compared with Datatronics‚ which was able to compete on perspective of customer service. This quality of service
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“EFFECTIVENESS OF CUSTOMER RELATIONSHIP MANAGEMENT PROGRAMME IN STATE BANK OF INDIA” Submitted In The Partial Fulfillment Of Degree Of MBA Batch 2006-08 SUBMITTED TO: - SUBMITTED BY:- Mrs. Riya Sharma Rishi Gupta (Project Guide) Roll no. 0471483906 [pic] MAHARAJA AGRASEN INSTITUE OF TECHNOLOGY PSP AREA‚ SECTOR-22 ROHINI‚ DELHI—110085 Ph: 25489493- WHOM
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Explain how the CPI is calculated (6) CPI is a measure that examines the weighted average of prices of a basket of consumer goods and services‚ such as transportation‚ food and medical care. The CPI is calculated by taking price changes for each item in the predetermined basket of goods and averaging them. The basket of goods is a price survey that is taken from 10‚000 households across the UK. The households are asked to record what they buy for two weeks and from this the 699 most occurring goods
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banks using VAIC™ (Value Added of Intellectual Coefficient) and MV/BV (Market Value to Book Value) ratio. The study includes an estimate of the value of synthetic indicator which is Euclidean distance from Positive Development Pattern (PDP) of the group of 20 banks (10 domestic and 10 European) in 2006-2009 period. As a result‚ author made a ranking of banks on intellectual capital. KEYWORDS Intangible resources‚ Intellectual Capital‚ banks‚ multidimensional analysis‚ taxonomy JEL CLASSIFICATION
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Understanding and Reflection on Customer Behavior Introduction Currently it is difficult to fight for customers because customers’ purchasing intends to be more unpredictable. Marketers should have an insight to establish a marketing strategy based on understanding customer thinking and behaviors. Based on understanding concepts and importance of customer behavior‚ the research is mainly focused on marketing activities of Coca Cola‚ MacDonald’s‚ and British supermarket Sainsbury’. The paper
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of de-individuation explain group behaviour? Group behaviour is inevitably a challenging element of social psychology to be explained. Although many theories and ideas exist surrounding group behaviour‚ the focus of this particular essay will be to explain the behaviour of groups through the concept of de-individuation. According to Diener in ‘The Psychology of Group influence’ (edited by Paul B Paulus) “A deindividuated person is prevented by situational factors in a group from becoming self aware
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of Comprehensive Research‚ Volume 5‚ Page 32 Groups and Group Behavior Dr. I. Chaneta Faculty of Commerce University of Zimbabwe ABSTRACT Groups and teams are a major feature of organizational life. The work organization and its sub-units are made of‚ are groups of people. Most activities of the organization require at least some degree of co-ordination through the operation of groups and teamwork. An understanding of the nature of groups is vital if the manager is to influence the behavior
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How to Introduce a New Product to the Market By Bill Herrfeldt‚ eHow Contributor Someone once said that there are no new products left to introduce to the market. Tell that to a marketer who continually introduces new products that are successful. It’s not so much a matter of the quality of the offering as much as it is how well a company plans and executes a new product introduction. Difficulty: Challenging Instructions 1. 1 Clearly define the potential customer to whom you will target
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Why is it important for the marketers to ‘delight’ their customers? Introduction The world we live in today has become highly competitive in terms of delivering value to the customers and is primarily due to the increasing competition in every business sector. Just because we as consumers have a wide variety to choose from‚ the companies have to strive more and more to expand and retain their customer base thus delighting their customer is highly imperative for any organization. What is Customer
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Black & Decker Corp.: Household Products Group‚ Brand Transition Case © The McGraw−Hill Companies‚ 2001 Harvard Business School 9-588-015 Rev. October 6‚ 1992 The Black & Decker Corporation Household Products Group: Brand Transition In April 1984‚ Black & Decker Corp. (B&D) acquired the Housewares Division of General Electric Co. (GE)‚ combining the GE small-appliance product line with its own household product line to form the Household Products Group. The terms of the acquisition
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