complete experience‚ from the second they enter a business or view a website‚ to the after-sales service‚ such as spare parts or repairs. Superb customer service means providing services that customers did not even know they wanted‚ but are delighted to find are provided. Identifying Customer Needs Effective customer service involves satisfying customer needs‚ so the first step is to find out what these are. All customers contact a business because they want something. Businesses use several
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Tesco Research Methods Primary Research - This is research done by the business: Club Card Tesco have a scheme where customers sign up to a club card providing their information‚ from these customers can build up points which they can pay for items‚ Tesco can use this information to create a database and send direct mail and emails to
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D1 – Demet Sahin – Business Accounting For this part of the task I have been asked to look at the case study of Superflex UK. Recommend and justify ways in which Superflex could address these problems and improve the cash position of the business. A cash flow forecast is estimation of cash coming into the business and of cash going out of the business over a set period of time. A cash flow forecast should demonstrate that your business will have access to enough money to survive. But when estimating
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Discuss the advantages and limitations of animated GIF’s GIF’s stands for Graphics Interchange Format. This file format is a bitmap image that was introduced in 1987 by CompuServe. GIF can contain a maximum of about 256 colours. A GIF animation is a graphic image that moves. This animation is mostly seen online. An example of animated GIF could be letters that get bigger magically. GIF animations consists of many pictures such as frames. Animated GIF’s can be used in many ways such as advertisement
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BUSINESS COMMUNICATION C3 M2 In this task‚ I will be producing a report on analysing the legal‚ ethical and operational issues in relation to the use of business information‚ using appropriate examples. I will also be explaining the advantages and disadvantages of each issue in relation to the use of business information. INFORMATION SECURITY: The protection of information and information systems against unauthorized access or modification of information‚ whether in storage‚ processing‚ or transit
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BTEC National Level 3 Certificate/Subsidiary Diploma in Public Services Unit 3 Citizenship‚ Diversity and the Public Services Assignment: Diversity and Equality of Services Date of Issue: Assignment Deadline: Assignment includes: P5 Review the methods used by public services to ensure they have a diverse workforce P6 Explain the duty of public services to provide equality of service to all citizens M3 Analyse the effectiveness of the methods used by public services to promote equality and
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D2: Evaluate the risks involved in the installation or upgrade of software and explain how the risks could be minimised. Loss of Income: Companies can easily lose income if their computer systems shut down. When the system shuts down‚ no actions can be done‚ meaning no orders can be accepted. In this way it is very likely that the organisation will lose customers‚ also money or maybe get a very bad reputation. So when upgrading or installing a new software there is a miner chance of this happening
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The Business Environment 1 of 4 In this assignment‚ I am going to be exploring the purpose of Tesco and The British Heart Foundation. I will be looking into the influence of stakeholders and how the businesses organise themselves through strategic planning and organisational structures to achieve their purpose and aims. Tesco is an international Public Limited Company. Tesco has over 500‚00 employees in 12 countries. Under the Tesco Group there are a number of sister companies such as Tesco Ireland
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occur in the park such as the following. 1. Glass on the ground‚ child could pick up the piece of glass and cut them self. 2. Ice on ground‚ child could slip and could cause them to fracture their arm or leg‚ if they land in a bad position. 3. Pond is another hazard as the child could fall or jump in to the pond causing them to drown. 4. Dog poo on ground‚ child could slip on dog poo‚ the child could get a bruise when she/he falls from dog poo. 5. The sand pit‚ sand could go in a
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[pic] BTEC National Level 3 Diploma in Business Unit 4: Business Communication Name: _____________________________ Business Communication ‚ [pic] Issue date: ___________________________________ Due date: ____________________________________ Learning Objectives: On completion of this unit you will: • understand different types of business information • be able to present business information effectively • understand the issues and constraints
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