team. A Guide to Complaints Handling and Public Enquiries 1 FOREWORD Handling complaints well is a mark of good government. Doing so depends not just on well trained frontline staff but on the commitment‚ understanding and attention of the heads of bureaux and departments and all levels in between. Good complaints handling does not mean acceding to every request‚ but it does demand listening‚ understanding‚ explaining and helping wherever possible. We must address all complaints in a fair and professional
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Your name Your address April 11‚ 2013 The Manager Isetan Lot10 Dear Sir‚ I am very disappointed with your staff management for having used rude and abusive handling method. The first day of my job in Isetan as a part-time sales promoter‚ I was not inform by anyone of any Isetan’s rules and regulations nor was it listed and paste somewhere for me to look at. I was appalled by a recent encounter when one of your securities approaches me with a stern and bossy attitude commanding me
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Dear Sir/ Madam I am writing to you in order to complain about your package holidays in Greece where I have been last two weeks. On 25 August 2011 from your company I bought a two – week holiday in Greece. Unfortunately‚ your package holiday was unfaithful and misleading. I am disappointed because everything that was said in your brochure was a lay. When I arrived to Greece I found an overflowing resort with a lot of tourists instead of peaceful island where I had to relax. Moreover‚ in PTC’s
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I am writing to inform you of my dissatisfaction with your product quality and the follow up action of the product replacement refer to the order no. S02195 delivered on 2 May 2013. Refer to the previous mail sent on 3 May 2013‚ I pointed out the defect on the goods with the photos and requested a physical checking by your team. After dealing with your colleague Calvin Choi‚ he tried to suggest the ideas and we tried to reduce the relevant redo parts since the workers already installed all the
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a necessity. I was recently at a community meeting where the speaker was talking about an issue that I‚ along with many others strongly disagreed with. But what did we do? Nothing. Standing up for what you believe is not a right. Making a stand in your community is a responsibility that you and I must carry out. Making a stand in the community is a necessity and responsibility that everyone‚ both young and old‚ needs to be involved in today‚ tomorrow and forever‚ and we need to do it now. Now is
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Flat 303 Lucky Mansions 856 Cheung Sha Wan Road Cheung Sha Wan Kowloon 28 December 2012 The Administrative Officer Exhibition Services Exhibitions International 33 Kadoorie Avenue Kowloon Dear Sir/Madam I attended your exhibition Sound Systems 2012 at the Fortune Hotel from 19 - 21 December and found it informative and interesting. Unfortunately‚ my enjoyment of the event was spoiled by a number of organisational problems. I explain each of the problems below. Firstly‚ I had
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What constitutes a great and memorable speech? Following the recent results of the October 19th federal election in Canada‚ two major speeches were delivered – Justin Trudeau’s victory speech and Steven Harper’s defeat speech. Just as with President Barack Obama’s 2008 victory speech ("Top 10 Presidential Addresses of All Time")‚ people with political preference may rank one of the two speeches more highly solely due to the identity of the speaker. Thankfully however‚ Lifehack provides some invaluable
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to thank you for organizing our recent trip to China on behalf of my entire family. We thoroughly enjoyed traveling around China and the activities you suggested were perfect for us. I do however feel the need to bring one unfortunate instance to your attention. The hotel you booked for us in Beijing‚ the China Crown Hotel‚ was a huge disappointment. Though listed in our itinerary as a four-star hotel‚ and described as being “recently renovated and within walking distance to the Forbidden City”
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Tom Jeffery Manger New Orleans‚ LA 44765L Nov 8th‚ 2013 Dear Mr. Jeffery‚ Radio #562064 I bought a radio from your company recently November 1st 2013‚ and there seems to be a fault in the left speaker. I turned the volume up a little bit when I was listening to the jazz and the left speaker just stopped working. I tried to fix the problem by turning the radio down and see if it would work again. I also took out the plug for a bit and plugged back in and still did not
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answering my question or asking any question to cheque book officer. After that manager asked me to write an application to stop cheque series from cheque book issued on 18 Nov 2013 as per bank Policy. After receiving application manager told me that your account is freeze now it’s safe from misused. And told me that come in evening for further discussion about the event .After that I went with my friend to saddar. Around 5:00 pm manager call me to come along with all cheque books I had‚ since I was
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