Management‚ Eleventh Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education‚ Inc. publishing as Prentice Hall 1-1 • Explain why managers are important to organizations • Tell who managers are and where they work • Describe the functions‚ roles‚ and skills of managers • Describe the factors that are reshaping and redefining the manager’s job • Explain the value of studying management Management‚ Eleventh Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson
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Summary 1 Name of the book: Operations management for competitive advantage 11th edition. Section# 1: Operations Strategy and Managing Change Chapter# 2: Operations Strategy and Competitiveness The first section of this chapter explains the meaning of operations strategy. It includes a brief introduction to operations strategy with a historical example about the scenario of the post-World War II era. The second section is divided into three sub-sections: competitive dimensions‚ the notion
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OM 1. As a service business‚ the operations management activities of an airline company have nothing in common with the operations management activities within a bicycle manufacturing company. True False 2. Operations managers are responsible for managing systems that produce goods and/or provide services. True False 3. Effectiveness refers to achieving intended goals whereas efficiency refers to minimizing cost and time. True False 4. Operations‚ marketing‚ and finance function
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QUANTITATIVE MODULE Decision-Making Tools Discussion Questions 1. The 6 steps of the decision process are: 1. Clearly define the problem and the factors that influence it. 2. Develop specific and measurable objectives. 3. Develop a model. 4. Evaluate each alternative solution. 5. Select the best alternative. 6. Implement the solution. 2. The purpose of this question is to make students use a personal experience to distinguish between good and bad decisions. A “good”
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information from http://www.researchandmarkets.com/reports/561970/ Management‚ 9th Edition Description: Management 9e‚ by John Schermerhorn‚ is based on constructive balances that are essential for success in business and management: the balance of managerial theory and practice; the balance of managerial ethics and positive action; and the balance of present realities with future possibilities. In this new edition‚Management‚ 9e has been extensively revised with a sincere commitment to help instructors
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low price had released the potential of the watch to become a fashion accessory. Swatch’s operations reaped the benefits of high volume‚ but had to cope with an everincreasing variety of product designs. Through automation and rigid standardisation of the internal mechanism of the watch‚ the company managed this increase in variety without crippling its costs. It is the success of the company’s operations managers in keeping their costs low (direct labour cost is less than seven per cent of the
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The standard of operations plays a vital role in any business. To obtain maximum positive results‚ set procedures are a must. I have chosen Pizza Hut because it is one of few brands which serve all around the globe. Pizza hut have their set operation procedure to make sure they meet customer’s satisfaction to the maximum. This report includes Pizza hut’s supply chain management‚ inventory‚ product and service design‚ production process‚ planning and controlling‚ and quality management along with conclusion
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QUESTION 1 Operations management must be managed properly in order to improve an organization’s productivity and profitability. In the Cadbury World case‚ several micro and macro processes are involved and those processes bring some impacts to Cadbury World. Thus‚ Cadbury World must possess a sustainable micro and macro processes to achieve the best outcome and performance. Micro processes that involved are easily to manage compared to macro processes because macro processes are hard to manage
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operation management • Executive Summary Operation management is defined as the design‚ operation‚ and improvement of the systems that create and deliver the firm’s primary products and services. Somerset furniture company’s global supply chain was getting lose its competitive edge and even faced shipments delayed by as much as 40%. The company prides itself on customer service and fears that late deliveries to its customers would harm its credibility and result in lost customers and excessive
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Module: Operations management Title: -Operations management and Ethics! - Student: Katerina Zafirovska Lecture: Prof. D-r Aleksandra Shumar Contents: Introduction……………………………………………………………………..….3 1. Operations management…………………………………………..5 2. History of operations management……………………………….6 3. Ethics ……………………………………………………………15 4. Operations management
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