p) Maternity Benefit Act‚ 1961 132 5. Checklist of labour law compliance 135 6. Unfair labour practice 144 7. Labour laws in the unorganized sector 147 8. Women labour and the Law 151 9. Industrial relations 157 10. Special points to be noted while drafting Employment Agreement 172 11. Important case laws under various labour legislations 177 12. Important organizations 179 13. Authorities under the labour law in India 180
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12:33 PM Page 43 2 Human Relations Theory and People Management The minutiae of the human soul … emerged as a new domain for management Nikolas Rose Conventional textbooks often set up a simple story about organization theory which has a very appealing structure. In this story‚ there is a good guy and a bad guy. Who gets to play which role sometimes shifts‚ but most often the bad guy is the scientific management approach and the good guy is human relations theory. This is a flawed story in
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customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS MANAGEMENT
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Short Questions 1. What seven themes emerge from a study of human relations? Describe each one briefly The seven themes are communication‚ self-awareness‚ self-acceptance‚ motivation‚ trust‚ self-disclosure and conflict resolution. Communication is the foundation of the study of human relations. It includes expression of views and emotions via words and body language. Self awareness‚ self acceptance‚ self disclosure and trust are all inter related. They refer to our ability to understand ourselves
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the first step the employee is given the grievance in an informal oral manner so a quick resolution can be made‚ and before a written record is established. The second step in the grievance procedure is to present the grievance to the industrial relations representative or (IR). The IR representative is familiar with the union’s contract and decides on a disciplinary action or if the grievance involves an employee discharge then the union will take it to step three. In step three the employee has
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George Haraktsis February 2nd‚ 2015 Google in China Introduction Since the statement made by Google‚ on January 12th‚ regarding the cyber-attacks it has been no secret that world’s major search engine has faced its fair share of setbacks in China. In 2006 Google launched the Chinese search engine Google.cn in hopes of un-tapping the 105 million growing Chinese internet users that existed at the end of 2005. However‚ as the Chinese government’s censorship of and policies to the Internet have
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explaining the state of industrial conflict in Singapore presently. An employment relation is the relationship between managers and employees in an organisation which is usually informal – for example‚ between supervisors and subordinates. At the industrial level‚ the relationship between the management of an organisation and its union is more formal and referred as industrial relation which is a subset of employment relations (Tan‚ 2007). Industrial conflict is the total range of behaviour and attitudes
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products provide the bulk of UK export to Hungary. Hungary and the U.K. enjoy friendly relations. Hungary has an embassy in London and 3 honorary consulates (in Cardiff‚ Edinburgh and Liverpool). The United Kingdom has an embassy in Budapest. Both countries are full members of NATO and of the European Union. See also Hungarian migration to the United Kingdom. British Foreign and Commonwealth Office about the relation with Hungary: There is a healthy trade and investment relationship and British tourists
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IPCS Special Report India-Bangladesh Relations 97 SEPTEMBER 2010 Issues‚ Problems and Recent Developments Piyali Dutta Institute of Peace and Conflict Studies B-7/3‚ Safdarjung Enclave‚ New Delhi‚ 110029 www.ipcs.org ABOUT THE AUTHOR Piyali Dutta was a Research Intern at the Institute of Peace and Conflict Studies. . The author is responsible for the facts‚ views or opinion expressed in this essay. RECENT SPECIAL REPORTS Water Issues between Nepal‚ India & Bangladesh: A Review
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ABTRACT Our aim was to study and analyse the Industrial Relations at Shrinivas (Gujarat) laboratories Pvt. Ltd. Our focal point was its West Bengal manufacturing plant and for this plant we have tried to explore how the management and the employees have been interacting in the organization. We have tried to find answers to a few questions in relation to Industrial Relations and related it with the theoretical understanding that we possess thereby applying our classroom learning while studying
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